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Tutorial 10
Consulting Skills for Usability Professionals
Derek Millard MSHRD, David Gilmore Ph.D.
Derek Millard Associates; IDEO Product Development
June 30, 1999, 8:30 a.m. - 5:30 p.m.
Usability professionals frequently find themselves in internal or external consultant roles -- situations without direct control but where you want to make a difference. Consulting is framed as delivering your expertise into a client -- impacting the client in a way the client values AND your expertise is well used. This participative tutorial focuses on the "how to's" of successful client relationships. A model for the consulting process and an inventory determining your preferred consulting approach are included. Strategies for situations where there is a mismatch of expectations are explored and positive ways of dealing with resistance are practiced. This tutorial was well received last year.
Derek has worked with hundreds of professionals improving their consulting skills, including numerous Fortune 500 companies. With 17 years experience, he brings practical learnings as well as theory. His practice focuses on increasing the capacity of individuals, groups and organizations to make value added contributions and deal with change. His Masters is in Organization Development.
David brings depth in applying consulting concepts to the usability profession. Well published in HCI, Co-founder of the Psychology of Programming Interest Group, with major involvement in INTERACT conferences, he was a University Professor for 12 years. His current role as a Human Factors Specialist with IDEO requires a consultative, collaborative approach. His Ph.D. is in Cognitive Psychology.
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