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Workshop 1
Towards a Framework of Interaction and Experience As It Relates To Product Design
Shannon Ford, Jodi Forlizzi
June 29 and 30, 1999, 8:30 a.m. - 5:30 p.m.
While experience has long been a topic of interest to philosophers,
it has only recently come into vogue among designers and
business people. The ACM/interactions Design Award criteria,
published in 1996 by Alben, was one of the first articles to
articulate to the HCI community an explicit position on the
possibility of designing experiences. More recently, an article
in the Harvard Business Review argued that the world is
transitioning from a service economy to an experience economy.
However, we seem to be in no better position to understand
human experience or how to design for it. The interactions
criteria, while providing some direction to the design community,
were preliminary; the HBR article doesn't offer any new insights
into how to design for this new economy. What seems to be
missing is a clear idea about what experience is; what its
components or elements are; and, perhaps more importantly, whether
it even can be designed or scripted, or whether we must be content
to facilitate it or to keep from hindering it. In addition, we need
to understand better the principles of how people interact with
various types of artifacts, and how those interactions affect the
experiences people have. Finally, these theories, to be
useful, need to find expression in design processes, materials,
and forms.
This workshop will explore these questions, with two goals:
first, to gather together a small community of people interested
in this topic, and second, to make some progress in mapping out the
theoretical space as it stands today; to gather some data to help us
begin to think about what we kinds of experiences we can facilitate
and how interaction styles might affect these experiences (a taxonomy
of sorts); and to begin to understand implications for product design
and usability testing processes.
We are looking for participants who are currently working
with theories of experience (for example, putting activity theory
into practice), are actively involved in trying to define user experiences
and to design for them (for example, trying to produce "flow"
experiences in computer games), or have a serious interest in
what interaction design and design for experience means. To
apply, send us a brief description of your area of interest and
work as it relates to these topics (1-3 pages). For the workshop,
we will ask participants to bring some examples with them to the
workshop (images, magazine clippings, artifacts, etc.) that for them
represent different types of interaction and/or experience. These
examples could be software, hardware, or any other artifact or
natural object. We will also ask participants to share their "top
10" references on the workshop topic.
Registering for a Workshop
Workshops are closed sessions; you may register for a workshop only with
permission of the workshop organizer. To participate, send your position paper to one of the following addresses
by May 27, 1999. Electronic applications may be submitted in plain text (.txt), rich text format (.rtf), or Microsoft Word for Windows.
Although the workshop deadline is after the end of early registration, you
can still qualify for the early conference registration discount if you register during
the early registration period. Your registration should include the workshop
you are requesting. Workshop registration (which is not discounted based on
the registration date) will be processed when approved by the workshop coordinator.
Shannon Ford
E-Lab, LLC
213 W. Institute Place, Suite 509
Chicago, IL 60610
+1 312 640 4459
fordward@xsite.net
Jodi Forlizzi
E-Lab, LLC
213 W. Institute Place, Suite 509
Chicago, IL 60610
+1 312 640 4438
jodi@goodgestreet.com
We welcome any questions or comments, and look forward to hearing
from you all!
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