UPA 2000 Conference - Friday Schedule

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Schedules are also available for Monday, Tuesday, Wednesday, and Thursday.

Time	Event type	Session
8:30 a.m. to 10:00 a.m.	Method and Skill Development	Effective Prototyping for Usability Tom Spitzer and Jack Hakim
	Building Usability	Interactive Television Programs: Current Challenges and Solutions Afshan Ali and Sheri Lamont
	Business Case Study	Making the Most of Web Forums and Customer Conferences: Collecting Usability Data from Customers Kara Pernice Coyne
		Your Tax Dollars at Work: Redesigning the IRS's Customer Service Interactive Voice Response System H. William Killam and Marguerite W. Autry
	UPA Classics	Design it the Whole Brain Way! Pat Herrmann

10:30 a.m. to 12:00 p.m.	Method and Skill Development	Incorporating User Archetypes into Scenario-Based Design Norunn Mikkelson and Wai On Lee
	Building Usability	The Usability of DIS and Car PCs Dr. Ing Peter Roessger
		Diagnosis of Human-Centeredness of the Design Process by the SDOS Masaaki Kurosu
	Business Case Study	How Usable is FedStats, the Gateway to Federal Statistics John Bosley, Catherine Gaddy, John Weiner and Marianne Zawitz
	UPA Classics	Solved and Unsolved Problems of Usability Jakob Nielsen

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