We present a group participatory design method that we used to quickly elicit Web design preferences from 8 countries during a company-wide global summit. We will explain the detailed process and compare participatory design methods in individual and group settings. (256)

Incorporating accessibility into the User-Centered Design process is a challenge faced by many organizations. This presentation provides a brief introduction to accessibility, as well as a review of current techniques and invites participant discussion about accessibility within and around their own organizations. (265)

Remote techniques are an indispensable part of the practitioner’s toolkit. In this business case study, remote moderated contextual inquiry and remote moderated usability research are deployed in a multi-phased approach in order to define and shape the vision for a suite of proprietary software products at NPD Group, a global provider of sales and marketing information. Entailing a variety of thematic research areas over a several year engagement, this case demonstrates the power and flexibility of remote methods when conducting research with communities of business users. (301)

We present an integrated approach to competitive usability assessments based on analyses of four competitors. We explain the six main steps of the method, limitations, and how the method was used to identify product requirements and develop design concepts. (161)

To support organizational change, usability practitioners must not only calculate financial benefits when evaluating document usability outcomes, but also bridge the divide between different workplace cultures. Learn how our document usability study met both corporate Canada's business objectives for success and the needs of its multicultural and multilingual workforce. (267)

Bill Jensen has spent the past decade studying business¹s ability to design work. Much of what he has found horrifies him! And much of what he has found can solved heroically and successfully by usability experts.

Bill will passionately present his findings and recommendation that usability experts are the chosen ones when it comes to changing our workplacesfor the better. We have the skills to solve many of the major challenges facing everyone who works. But do we have the will and desire to be the bridge between workers and their management? (6079)

We sought to determine whether visual and/or auditory highlighting of links improved user’s experience in terms of task completion and their subjective reactions to the site. This session will detail our study and the findings from it. (236)

Social facilitation theory states that a person’s performance is affected when being observed. Aspects of usability testing were studied to determine the impact of social facilitation. Subjects were run through a usability test varying the amount of observation. Statistically significant effects were found in the number of errors made. (237)

We compare two notations used for user interface design, namely functional flow diagrams, currently widely used by the usability design community, and task models, which are not as popular. We show that the increased coverage provided by task models can have beneficial effects on the design of user-computer interaction. (172)

International usability testing presents unique challenges for planning and conducting labs. Learn about the tools and strategies that were used to conduct remote testing in Japan and traditional testing in Canada, UK, Germany and Brazil. Observe a live, remote study being conducted in a foreign language with a translator. (148)