Usability of Electronic Medical Records
John B. Smelcer, Hal Miller-Jacobs, and Lyle Kantrovich
Journal of Usability Studies, Volume 4, Issue 2, February 2009, pp. 70-84
Article Contents
Conclusions
Obvious problems with EMRs, such as loss of productivity and long training times, have deeper causes. These stem from the complex interaction of highly skilled physicians trying to complete complex tasks in a challenging work environment with a complex and not always usable medical information system. Yet, by applying user-centered design in this complex environment, usability professionals can contribute significantly to improving EMR usability. Greater productivity and lower costs with better health care may yet be our destiny.