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An international peer-reviewed journal

Determining What Individual SUS Scores Mean: Adding an Adjective Rating Scale

Aaron Bangor, Philip Kortum, and James Miller

Journal of Usability Studies, Volume 4, Issue 3, May 2009, pp. 114-123

Article Contents

About the Authors

Aaron Bangor

Aaron Bangor, PhD, CHFP

Dr. Bangor is a principal member of the Technical Staff at AT&T Labs in Austin, TX and a member of the Texas Governor's Committee on People with Disabilities. He does usability and accessibility research and design work for a variety of telecommunications and entertainment services.


Philip Kortum

Philip Kortum, PhD

Dr. Kortum is a faculty member in the Department of Psychology at Rice University in Houston, Texas. His research is focused on the development of user-centric systems in both the visual (Web design, equipment design, image compression) and auditory domains (telephony operations and interactive voice response systems).


James A. Miller

James A. Miller, PhD

Dr. Miller is a principal member of the Technical Staff at AT&T Labs, Inc. He is responsible for the development and testing of consumer-facing e-commerce Web pages and sites that provide online support for those products. He is also responsible for the development of interactive voice response and speech systems.