Determining What Individual SUS Scores Mean: Adding an Adjective Rating Scale
Aaron Bangor, Philip Kortum, and James Miller
Journal of Usability Studies, Volume 4, Issue 3, May 2009, pp. 114-123
Article Contents
About the Authors
Aaron Bangor, PhD, CHFP
Dr. Bangor is a principal member of the Technical Staff at AT&T Labs in Austin, TX and a member of the Texas Governor's Committee on People with Disabilities. He does usability and accessibility research and design work for a variety of telecommunications and entertainment services.
Philip Kortum, PhD
Dr. Kortum is a faculty member in the Department of Psychology at Rice University in Houston, Texas. His research is focused on the development of user-centric systems in both the visual (Web design, equipment design, image compression) and auditory domains (telephony operations and interactive voice response systems).
James A. Miller, PhD
Dr. Miller is a principal member of the Technical Staff at AT&T Labs, Inc. He is responsible for the development and testing of consumer-facing e-commerce Web pages and sites that provide online support for those products. He is also responsible for the development of interactive voice response and speech systems.