upa - home page JUS - Journal of usability studies
An international peer-reviewed journal

Determining What Individual SUS Scores Mean: Adding an Adjective Rating Scale

Aaron Bangor, Philip Kortum, and James Miller

Journal of Usability Studies, Volume 4, Issue 3, May 2009, pp. 114-123

Article Contents


References

Babbitt, B.A. & Nystrom, C. O. (1989). Questionnaire Construction Manual. Fort Hood, TX: US Army Research Institute for the Behavioral and Social Sciences, Research Product 89-20.

Bangor, A. W. (2000). Display Technology and Ambient Illumination Influences on Visual Fatigue at VDT Workstations. Blacksburg, VA: Unpublished Ph.D. Dissertation, Virginia Polytechnic Institute and State University.

Bangor, A., Kortum, P., & Miller, J.A. (2008). The System Usability Scale (SUS): An Empirical Evaluation, International Journal of Human-Computer Interaction, 24(6).

Bergkvist, L. & Rossiter, J.R. (2007). The predictive validity of multiple-item versus single-item measures on the same construct, Journal of Marketing Research, 44, 175-184.

Brooke, J. (1996). SUS: a ‘quick and dirty’ usability scale. In P.W.Jordan, B. Thomas, B.A. Weerdmeester, and I.L. McClelland (Eds.) Usability Evaluation in Industry (189-194). London: Taylor and Francis.

Finstad, K. (2006). The System Usability Scale and Non-Native English Speakers, Journal of Usability Studies, 4 (1), 185-188.

Gardner, D.G., Cummings, L.L., Dunham, R.B., & Pierce, J.L. (1998). Single-item versus multiple-item measurement scales: an empirical comparison, Educational and Psychological Measurement, 58(6), 898-915.

Mina, K. Fritschi, L., & Knuiman, M. (2007). Do aggregates of multiple questions better capture overall fish consumption than summary questions? Public health nutrition, 11(2), 196-202.

Olacsi, G. S. (1998). Subjective Image Quality of CRT Displays under Ambient Glare: Assessing the ISO 9241-7 Ergonomic Technical Standard. Blacksburg, VA: Unpublished M.S. Thesis, Virginia Polytechnic Institute and State University.

Oshagbemi, T. (1999). Overall job satisfaction: how good are single versus multiple-item measures? Journal of Managerial Psychology, 14 (5), 388-403.

Rossiter, J.R. (2002). The C-OAR-SE procedure for scale development in marketing, International Journal of Research in Marketing, 19, 305-335.

Tullis, T. S. & Stetson, J. N. (2004, June 7-11). A Comparison of Questionnaires for Assessing Website Usability, Usability Professionals Association (UPA) 2004 Conference, Minneapolis, USA.

Previous