upa - home page JUS - Journal of usability studies
An international peer-reviewed journal

When Links Change: How Additions and Deletions of Single Navigation Links Affect User Performance

Lauren F.V. Scharff and Philip Kortum

Journal of Usability Studies, Volume 5, Issue 1, Nov 2009, pp. 8 - 20

Article Contents


Adar, E., Teevan, J., & Dumais, S.T. (2008, April 5-10). Large scale analysis of web revisitation patterns. Proceedings of the SIGCHI conference on Human Factors in Computing Systems. Florence, Italy.

Bangor, A., Kortum, P., & Miller, J.A. (2008). The system usability scale (SUS): An empirical evaluation. International Journal of Human-Computer Interaction, 24(6), 574-594.

Bevin, N. (2005). Guidelines and standards for web usability. Proceedings of HCI International 2005. Lawrence Elebaum.

Brooke, J. (1996). SUS: a ‘quick and dirty’ usability scale. In P.W.Jordan, B. Thomas, B.A. Weerdmeester, and I.L. McClelland (Eds.) Usability Evaluation in Industry (pp. 189-194). London: Taylor and Francis.

Cho, J. & Garcia-Molina, H. (2000). The evolution of the web and implications for an incremental crawler. In Proceedings of the 26th International Conference on Very Large Databases.

Hawkey, K. & Inkpen, K. (2005). Web browsing today: The impact of changing contests on user activity. CHI '05 extended abstracts on Human factors in computing systems. Association of Computing Machinery.

Haythornthwaite, C. & Wellman, B. (2002). Moving the Internet out of cyberspace. The Internet in everyday life: An introduction. In C. Haythornthwaite and B. Wellman (Eds). The Internet in Everyday Life. Malden, MA: Blackwell.

Jones, K., Farris, S., & Johnson, B. (2005). Why does the negative impact of inconsistent knowledge on web navigation persist? International Journal of Human-Computer Interaction, 19(2), 201-221.

Kohler, W. (2002). Web page changes and persistence – a four year longitudinal study. Journal of the American Society for Information Science and Technology, 53(2), 162-171.

Kortum, P. & Scharff, L.V. (2007). The effect of small changes in web page navigation links on the performance of users who revisit sites. Proceedings of the Human Factors and Ergonomics Society (pp. 1138-1142). Santa Monica, CA: Human Factors and Ergonomics Society.

NetCraft Web Server Survey (2007). Retrieved February 2007, from http://news.netcraft.com/archives/2007/02/02/february_2007_web_server_survey.html

Research-based Web Design and Usability Guideline (2006). U.S. Department of Health and Human Services. Washington DC.

Scharff, L. (2006). Who moved my link? Search performance on repeated tasks. Presented at the Human Factors and Ergonomic Society Houston Chapter Conference, Houston, TX.

Tamborello, F. P., Chung, P. H., & Byrne, M.D. (2008, April 5-10). Where no interface has gone before: what can the phaser teach us about label usage in hci? Proceedings of the SIGCHI conference on Human Factors in Computing Systems. Florence, Italy.

Tauscher, L. & Greenberg, S. (1997). How people revisit web pages: Empirical findings and implications for the design of history systems. International Journal of Human Computer Studies, Special issue on World Wide Web Usability, 47(1), 97-138, Academic Press.

Weinreich, H., Obendorf, H., Herder, E., & Mayer, M. (2006). Off the beaten tracks: Exploring three aspects of web navigation. WWW 2006 Proceedings of the International World Wide Web Conference Committee, Edinburgh, Scotland.