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Rent a Car in Just 0, 60, 240 or 1,217 Seconds? Comparative Usability Measurement, CUE-8

Rolf Molich, Jarinee Chattratichart, Veronica Hinkle, Janne Jul Jensen, Jurek Kirakowski, Jeff Sauro, Tomer Sharon, Brian Traynor

Journal of Usability Studies, Volume 6, Issue 1, November 2010, pp. 8 - 24

Article Contents


About the Authors

Rolf Molich

Rolf Molich

Molich owns and manages DialogDesign, a small Danish usability consultancy. Rolf conceived and coordinated the comparative usability evaluation studies CUE-1 - CUE-8 where a total of almost 100 professional usability teams tested or reviewed the same applications. Rolf is the co-inventor of the heuristic inspection method (with Jakob Nielsen).

 

Jarinee Chattratichart

Jarinee Chattratichart, Ph.D.

Chattratichart is a senior lecturer at Kingston University, UK. As a lecturer, she enjoys raising students’ awareness of HCI and teaching user interface design, requirements engineering, UML, and database design. As a researcher, her major interest and publications are usability evaluation methods and performance metrics.

 

Veronica Hinkle

Veronica Hinkle

Hinkle has an M.A. in Anthropology and currently works on her Ph.D. Dissertation in Human Factors Psychology at Wichita State University. She is a researcher at the Software Usability Research Laboratory (SURL) and her research interests include qualita-tive and quantitative methodology, user-centered design, user experience, and interface design.  

 

Janne Jul Jensen

Janne Jul Jensen, Ph.D.

Jensen is a Postdoc at Aalborg University currently working on the project “Web Portal Usability.” She earned her PhD degree in HCI in 2009. She has collaborated internationally with academia and privately held companies on projects spanning web accessibility for motor handicapped users to usability for children, resulting in numerous publications.

 

Jurek Kirakowski

Jurek Kirakowski, Ph.D.

Kirakowski is the Director of the Human Factors Research Group. He participated in the first ever CUE workshop as well as numerous
EC-funded projects on usability testing and measurement. For the past 30 years, he has spent a lot of his time developing and standardising user
satisfaction questionnaires.

 

Jeff Sauro

Jeff Sauro

Sauro is a Six-Sigma trained statistical analyst focusing on
quantitative usability methods and has published and presented on the topic at CHI, UPA, HCII, and HFES conferences. He holds a Masters from Stanford University, maintains the website MeasuringUsability.com, and currently works for Oracle in Denver, CO.

 

Tomer Sharon

Tomer Sharon

Sharon is a user experience researcher at Google New York since 2008, a Bentley University graduate, a founder and past president of UPA Israel, and a former UX Magazine editorial board member. In the field since 1999, he has worked as a researcher at Check Point Software Technologies in Israel, the company that invented the computer firewall.

 

Brian Traynor

Brian Traynor

Traynor is an Associate Professor in Information Design.  His research interests include Job Performance and Information Comprehension, Design Teaching Methods, and User Attribution of Blame. He spent 20 years in Telecom and IT Technical Communications before returning to an academic environment.