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User-Centered Design in Procured Software Implementations

Jen Hocko

Journal of Usability Studies, Volume 6, Issue 2, February 2011, pp. 60 - 74

Article Contents

The Revised Implementation Process

Based on these early experiences and challenges, the SharePoint implementation team revised its process. The chart in Figure 7 shows the final five-stage process we created for departments migrating to SharePoint.

Figure 7

Figure 7. Improved process for SharePoint migrations

Table 1 describes some helpful tips for some of the trickier stages described in Figure 7. These tips are consistent with what usability professionals might expect of any UCD project, but still apply to a COTS implementation.

Table 1. Helpful Tips for a Typical UCD Process

Table 1

Table 2 describes additional tips that are more specific to the SharePoint implementation and might apply to other COTS implementation projects as well.

Table 2. Helpful Tips for Stages of the SharePoint Migration Process

Table 2

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