User-Centered Design in Procured Software Implementations
Journal of Usability Studies, Volume 6, Issue 2, February 2011, pp. 60 - 74
Article Contents
Conclusion
In conclusion, the author encourages usability practitioners who are initially excluded from (or feel they can not add much value to) COTS evaluation and implementation projects to think more carefully about how their existing skills and methods can be modified to help end-users with these often complex software packages. These software packages typically affect a wide variety of people who are given little training, and directly impact the bottom line of organizations. Because they can be difficult to customize, they require more creative ideas for working around usability issues. For these reasons, usability practitioners can and should involve themselves in these types of projects and be able to demonstrate value.