A Strategic Approach to Metrics for User Experience Designers
Journal of Usability Studies, Volume 6, Issue 2, February 2011, pp. 52 - 59
Article Contents
About the Author
Carl Turner, Ph.D., PMP
Carl Turner is a human factors engineer and new product development specialist at Railinc Corp. He likes to apply design to product interfaces, new services, strategy, and any manner of sticky business problems. His latest research interest is on the effects of organizational culture on successful innovation. He received an MBA with a concentration in Innovation Management from NC State University in 2009.