The Effect of Experience on System Usability Scale Ratings
Sam McLellan, Andrew Muddimer, and S. Camille Peres
Journal of Usability Studies, Volume 7, Issue 2, February 2012, pp. 56 - 67
Article Contents
References
- Bangor, A., Kortum, P. T., & Miller, J. T. (2008). An empirical evaluation of the System Usability Scale. International Journal of Human-Computer Interaction, 24(6), 574-594.
- Borsci, S., Federici, S., & Lauriola, M.(2009). On the dimensionality of the System Usability Scale: A test of alternative measurement models. Cognitive Processes, 10, 193-197.
- Brooke, J. (1996). SUS: a "quick and dirty" usability scale. In P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland (Eds.), Usability Evaluation in Industry (pp. 189-194). London: Taylor and Francis.
- Erevelles, S., Srinivasan, S., & Ragnel, S. (2003). Consumer satisfaction for Internet service providers: An analysis of underlying processes. Information and Management, 4, 69-89.
- Finstad, K. (2006). The System Usability Scale and non-native speakers. Journal of Usability Studies 1(4), 185-188.
- Harper, B.D., & Norman, K.L. (1993). Improving user satisfaction: The Questionnaire for User Interaction Satisfaction. Proceedings of the 1st Annual Mid-Atlantic Human Factors Conference (pp. 225-233), Santa Monica, CA. Human Factors and Ergonomics Society.
- Kjeldskov, J., Skov. M.B., & Stage, J. (2005). Does time heal? A longitudinal study of usability. Proceedings of OZCHI ’05 (pp. 1-10), New York, NY, USA. ACM.
- Kolo, C., & Friedewald, M. (1999). What users expect from future terminal devices: Empirical results from an expert survey. Proceedings of the 5th ERCIM Workshop on User Interfaces for All (pp. 13-21), The European Research Consortium for Informatics and Mathematics - ERCIM.
- Lewis, J. (1993). IBM Computer Usability Satisfaction Questionnaires: Psychometric evaluation and instructions for use (Technical Report 54.786). IBM Corporation. Retrieved from http://drjim.0catch.com/usabqtr.pdf
- Lewis, J. R., & Sauro, J. (2009) The factor structure Of The System Usability Scale. Proceedings of the Human Computer Interaction International Conference (HCII 2009), San Diego, CA, USA. Available at http://www.measuringusability.com/papers/Lewis_Sauro_HCII2009.pdf.
- Mendoza, V., Novick, D.G. (2005). Usability over time. ACM 23rd International Conference on Computer Documentation (pp. 151-158).
- Mockus, A., Zhang, P., & Luo Li, P. (2005) Predictors of customer perceived software quality. Proceedings of ICSE '05 Proceedings of the 27th international conference on Software engineering (pp. 225-233), New York, NY, USA. ACM.
- Sauro, J. (2011a). A practical guide to the System Usability Scale (SUS): Background, benchmarks & best practices. Denver, CO: Measuring Usability LLC.
- Sauro, J. (2011b). Does prior experience affect perceptions of usability? Retrieved December 2011 from http://www.measuringusability.com/blog/prior-exposure.php
- Sauro, J. (2011c). SUSTisfied? little-known System Usability Scale facts. UX Magazine 10(3). Available at http://www.upassoc.org/upa_publications/user_experience/past_issues/2011-3.html
- Sauro, J., & Lewis J.R. (2011). When designing usability questionnaires, does it hurt to be positive? Proceedings of ACM SIGCHI (pp. 2215-2223), New York, NY, USA. ACM.
- Shaw, N., DeLone, W., & Niederman, F. (2002). Sources of dissatisfaction in end-user support: An empirical study. Database for Advances in Information Systems, 33(2), 41-55.
- Tractinsky, N. (1997). Aesthetics and apparent usability: Empirically assessing cultural and methodological issues. Proceedings of ACM SIGCHI (pp. 115-122), New York, NY, USA. ACM.
- Tullis, T.S., & Stetson, J.N. (2004, June 7-11). A comparison of questionnaires for assessing website usability. Proceedings of UPA, Minneapolis, MN.
- Vaughan, M., & Courage, C. (2007). SIG: Capturing longitudinal usability: What really affects user performance over time? Proceedings of ACM SIGCHI (pp. 2149-2150), New York, NY, USA. ACM.
- Vaughan, M., & Dillon, A. (2006). Why structure and genre matter for users of digital information: A longitudinal experiment with readers of a web-based newspaper. International Journal of Human Computer Studies, 64(4), 506-526.
- Wallace, S., & Yu, H-C. (2009). The effect of culture on usability: Comparing the perceptions and performance of Taiwanese and North American MP3 player users. Journal of Usability Studies 4(3), 136-146.
- Yeo, A. (1998). Cultural effects in usability assessment. Proceedings of ACM SIGCHI (pp. 74-75), New York, NY, USA. ACM.
