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UPA Monthly: April 2008

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The monthly newsletter of the Usability Professionals' Association

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In This Edition

Usability in the News

Starbucks customers stampede website (The Age, 9 April 2008)
"Hundreds of coffee-obsessed consumers chimed in moments after Starbucks launched a Web site asking customers to pitch changes the company should make to revive its struggling US business."

Continental Airlines Turns Mobile Phones Into Boarding Passes for Houston Travelers (CIO, 5 Dec 2007)
"Passengers currently need only valid identification and the cell phones to which Continental beamed their boarding passes to get through security gates and on board planes. Just think of the all the kiosk lines that could be avoided and reams of paper saved if the pilot proves successful."

Nokia aiming to banish paper maps (BBC News, 11 Feb 2008)
"Nokia has launched navigation tools designed to make the paper street map obsolete for pedestrians."

12 steps to stellar software design (Computerworld, 27 Nov 2007)
"More than just getting feedback, talking as an equal to users can help sort out why an application may not be working."

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Chapter News

Chapter Updates 2008
In Feb 2008, UPA will send out "Chapter Updates" to all Chapters to better understand what is happening in your Chapter -- We look forward to hearing from you!
Questions: chapters@usabilityprofessionals.org

UPA Boston: Annual Conference (28 May 2008) - Submissions Needed! The success of this conference depends on YOU! We welcome presentation submissions from all levels of experience and industry.

Photo of the Month
Share Chapter event photos - use the 'upachapter' tag.

Chapters in Formation

Join the Chapters Group

Learn more about UPA Chapters

Looking for a chapter in your city? Contact: chapters@usabilityprofessionals.org

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UPA News

UPA 2008 Conference
Registration is now open for the 2008 International UPA Conference, "The Many Faces of User Experience: Usability through Holistic Practice". The conference will take place at the beautiful Inner Harbor of Baltimore, Maryland, June 16-20, 2008.

UPA Europe 2008
The first European regional conference of the Usability Professionals' Association (UPA) will take place in Torino, Italy, named the 2008 World Design Capital. Hundreds of designers and usability specialists are expected to attend.

World Usability Day 2008 - Transportation
World Usability Day will next be held on 13 November 2008 and the theme is "Transportation".

UPA 2007 Salary Survey Report Now Available
The full, members-only version of the UPA 2007 Salary report has been completed and is available for UPA members to download here. This report has been created especially for UPA members; a free-to-all version for the UX community at large is available from the main page of the UPA web site. You will need your UPA username and password to access the members-only report. If you do not remember your username or password, browse to this page for assistance.

Conference site volunteers needed
UPA is seeking 2 volunteers for the 2009-2010 Conference web committee. Interested?
- Contact Amanda Nance at web2008@usabilityprofessionals.org

1. Web Manager - The manager will oversee the 2009 conference website and should have attended at least one UPA conference. Duties include coordinating tasks, ensuring that deadlines are met, updating Dreamweaver templates and site text as needed, and possibly working with a development vendor. This person should keep a focus on the usability and accessibility of the site and gather feedback from stakeholders. The Web Manager will need familiarity with Dreamweaver, HTML/CSS, and accessibility standards. They should be able to volunteer up to 10 hours per week during the busier times of the project and be able to respond quickly to requests to update the website. July, August, February and March are particularly busy for the conference site, while other months require less time. We prefer that this person is available soon to begin training. The first stage of the 2009 conference website will be out in June.

2. Web Volunteer - The volunteer will assist with implementation of the 2009 conference website and should have attended at least one UPA conference. This person should be able to think critically about the target users of the site and their typical tasks, and also be familiar with accessibility standards and best practices for writing for the web. Additional, the Web Volunteer will have experience gathering both formal and informal usability feedback and should be able to produce design mock ups (e.g. in Visio). During busier times, the volunteer will spend 5-7 hours per week working on the conference site. July, August, February and March are particularly busy for the conference site, while other month require less time.

Sponsor a Young Professional
The UPA Student and Young Professionals Board is happy to announce that Apogee - www.apogeehk.com - has donated sponsorship of 10 x UPA student memberships. - Contact: info@apogeehk.com for more details on eligibility.

UPA Students & Young Professionals
UPA would like to welcome students and young professionals to join a UPA sponsored Yahoo Group. The group will serve as a way to help connect current and potential UPA members. Join the group to learn, to network, and to get more involved with UPA.

LINKEDIN – Networking among UPA members and more
Do you want to find quickly and easily other UPA members with similar backgrounds and needs? Join us on LinkedIn today.

If you would like to learn more about your Board of Directors.

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UPA Publications

UPA - Journal of Usability Studies - February 2008: Volume 3, Issue 2
How may I help you? An ethnographic view of contact-center HCI
Author: Howard Kiewe

UPA - Voice February, 2008
Spread the Word: World Usability Day 2007

User Experience Magazine: Volume 7, Issue 1, 2008
http://www.usabilityprofessionals.org/upa_publications/user_experience/past_issues/2008-1.html

Design by People For People: Essays in Usablity
http://www.usabilityprofessionals.org/upa_publications/design_by_people_for_people.html

Designing the User Experience Poster
http://www.usabilityprofessionals.org/upa_publications/ux_poster.html

Want to write an article for a UPA publications?
Contact: publications@usabilityprofessionals.org

Want to advertise in a UPA publication?
Contact: assocdir@usabilityprofessionals.org

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Save the Date

UPA Announces 2008 International Usability Conference
"The Many Faces of User Experience: Usability through Holistic Practice"
Baltimore, Maryland, June 16-20, 2008

UPA Europe 2008
The first European regional conference of the Usability Professionals' Association (UPA) will take place in Torino, Italy, named the 2008 World Design Capital. Hundreds of designers and usability specialists are expected to attend.

World Usability Day 2008 - Transportation
World USability Day will next be held on 13 November 2008 and the theme is "Transportation".

New email or address?
Keep your member profile up to date, so you don't miss any mail.

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VISIT THE UPA STORE

No, we can't pre-package usability, but you can buy conference and other UPA materials to help you develop and promote usability in your own organization.
http://www.usabilityprofessionals.org/upa_store/index.html

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Thanks to Our Contributors

  • Melanie Rousseau and Sylvie Lachize (Québec Chapter), French
  • Silvia Zimmermann (Swiss Chapter), German
  • Alberto Lacalle (Spanish Chapter), Spanish
  • Michele Visciola (UPA Italia), Italian
  • Adriana Betiol (Brazil Chapter), Portuguese
  • Yaniv Michaeli (UPA Israel), Hebrew
  • Natasha Voynarovskaya (UPA Russia), Russian
  • Denny Huang (UPA China), Chinese
  • Tadashi Kobayashi (HCD-Net), Toyohiro Kanayama (UPA), Japanese
  • Daniel Szuc (UPA China-Hong Kong), English, News scout

Contact UPA Monthly

** UPA Europe - Call for Participation - Submissions are now open **

Regular Submission closes on April 28th, 2008
http://www.upaeurope2008.org/index.asp?p=4

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