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UPA Monthly: August 2007

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The monthly newsletter of the Usability Professionals' Association

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In This Edition

Usability in the News

Technology’s Untanglers: They Make It Really Work (NY Times, 8 July 2007)
"Enter the usability professional, whose work has recently developed into a solid career track, driven mostly by advancements in technology."

Phone hotlines leave customers frustrated, survey shows (Yahoo, 7 July 2007)
"The telephone numbers for most banks' customer service hotlines are easy to find. HSBC, Bank of China, Hang Seng Bank and Citibank's were available on their website; but Standard Chartered's number was not as easy to find."

The usability industry helps make new products work (International Herald Tribune, 8 July 2007)
"Sometimes there is a huge disconnect between the people who make a product and the people who use it. The creator of a Web site may assume too much knowledge on the part of users, leading to confusion."

Why online banking has stalled: Annoying, confusing, frustrating Web design (Computerworld, 11 July 2007)
"In order to grow beyond the tech-savvy early adopters, online banking needs substantial upgrades in usability. (Think: Mom and Pop.)"

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Chapter News

UPA Boston - Lessons Learned from Eye-tracking (16 Aug 2007)
Tom Tullis and the User Experience team at Fidelity Investments
Contact: jenhocko@gmail.com

UPA-DC Metro Chapter - Second Annual Conference - Call for Participation
Washington, DC on 12 Oct 2007
Contact: conference@upa-dc-metro.org

Photo of the Month
Share a Chapter event photos - use the 'upachapter' tag.

Promote your UPA Events on UXNET
If you have a local UPA Event which you wish you publicize on the UXnet website, contact your "Local UX Ambassador" or even better become a "Local Ambassador" if there isn't one in your area. This helps to promote your event to a wider community and helps to build the UXnet organisation that UPA supports.

Chapters in Formation

Join the Chapters Group

Learn more about UPA Chapters

Looking for a chapter in your city? Contact: chapters@usabilityprofessionals.org

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UPA News

UPA Europe 2008
The first European regional conference of the Usability Professionals’ Association (UPA) will take place in Torino, Italy, named the 2008 World Design Capital. Hundreds of designers and usability specialists are expected to attend.

User Friendly 2007
The theme of 2007 is Connecting User Experience Communities.

UPA Israel
Thank you to Tomer Sharon and best wishes for the future. Welcome to Eva Tsur the incoming President of UPA Israel.

UPA Awards 2007

  • UPA Chapter Award 2007 - awarded to the UPA Michigan Chapter
  • UPA Usability Service Award 2007 - awarded to Natalia Minibayeva
  • UPA Usability Service Award 2007 - awarded to David Mitropoulos-Rundus
  • UPA President’s Award 2007 - awarded to Whitney Quesenbery

UPA's latest annual report (PDF)
Report Highlights:

  • At the end of 2006 there were 38 UPA chapters around the world, with 6new chapters chartered in 2006.
  • More than 220 World Usability Day events were held in 175 cities and 40countries.
  • Membership has grown to over 2200 members, a new high for UPA.

LINKEDIN – Networking among UPA members and more
Do you want to find quickly and easily other UPA members with similar backgrounds and needs? Join us on LinkedIn today.

Learn more about your Board of Directors.

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UPA Publications

The UPA Voice (June, 2007)
Localization. It's Big in Japan - By Casey Malcolm
"How do you carry out usability research in a country where you don't speak the language and where the customs are very different from you own?"

Want to write an article for a UPA publications?
Contact: publications@usabilityprofessionals.org

Want to advertise in a UPA publications?
Contact: assocdir@usabilityprofessionals.org

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Save the Date

World Usability Day
November 8, 2007

User Friendly 2007

New email or address?
Keep your member profile up to date, so you don't miss any mail.

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Thanks to Our Contributors

  • Melanie Rousseau (Québec Chapter), French
  • Silvia Zimmermann (Swiss Chapter), German
  • Alberto Lacalle (Spanish Chapter), Spanish
  • Michele Visciola (UPA Italia), Italian
  • Adriana Betiol (Brazil Chapter), Portuguese
  • Yaniv Michaeli (UPA Israel), Hebrew
  • Natasha Voynarovskaya (UPA Russia), Russian
  • Daniel Szuc (UPA China-Hong Kong), English, News scout

Contact UPA Monthly

** Job Bank **

The UPA maintains a listing service for job openings for usability professionals. These postings remain on the site for 3 months, or until the position is filled.
http://www.usabilityprofessionals.org/usability_resources/jobs/index.html

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