February 2005 Contents
Having facilitated a few hundred one-on-one usability tests and focus
groups, I've come away with several thoughts about the art of facilitation.
I've seen too much written about the “right” way to facilitate.
Consider these thoughts my first attempt at what I’ll call “Guerilla
By Ronnie Battista
Low-Cost Usability Testing
At Southwest Airlines, we are known for our low-cost philosophy, so
when we decided to start doing formal usability testing, it made sense
that we would use a low-cost approach.
By Bob Hurst
Projects and Events
It’s All Happening in China
Last December, I traveled to Beijing, China for User Friendly 2004 to
meet a few of our usability colleagues there. What I found was a large
and vibrant usability community, with nearly 200 people attending the
conference, organized by UPA China and UPA Hong Kong.
By Whitney Quesenbery
UPA 2005: The French Connection
On June 28, 2005, something extraordinary will happen in Montreal. This
year, the Usability Professional’s Association’s annual conference
will sound a little bit different. For the first time in its young and
dynamic history, the organization will hold a bilingual conference to
highlight its international flavor. With a comprehensive line-up of French
presentations, the UPA will open its doors to a new clientele. Top usability
specialists from the French community will get together to share ideas
and to bridge cultures with traditional UPA communities.
By Alain Robillard-Bastien, M. Sc.
UPA Member Interviews
UPA Member Interview with Lucia Filgueiras
I’m now presently working on the enhancement of LabIHC, a usability
laboratory that evaluates usability of e-government services. This lab
belongs to the Sao Paulo State Government and it is intended to act as
a quality assurance service for every government site that is offered
month we ask a UPA member three simple questions:
project are you working on now?
the biggest challenge you're facing on this project?
you have any "take-aways" to share that may benefit our members?
would like to participate in an interview, please contact Paul Sherman