UPA logo UPA Job Bank: January 2013

The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.

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User Experience Researcher
State Farm Insurance
Dunwoody, GA

Posted on: 31 January 2013

Why State Farm®?

Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.

What are the duties and responsibilities of this position?

What knowledge and skills are needed to be successful at this position?

ITEMS OF NOTE

ADDITIONAL INFORMATION

Requirements

The skills required for the position are typically associated with an advanced degree in Human Factors, Experimental Psychology, Cognitive Psychology, or related field. Ideal candidates should have:

Key Job Responsibilities

BENEFITS: TOTAL REWARDS

Our Total Rewards benefits package includes:

You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.

To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.

State Farm Insurance is an equal opportunity employer.

 

 


User Experience Researcher
State Farm Insurance
Bloomington, IL

Posted on: 31 January 2013

Why State Farm®?

Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.

What are the duties and responsibilities of this position?

What knowledge and skills are needed to be successful at this position?

ITEMS OF NOTE

ADDITIONAL INFORMATION

The User Centered Design and Research Group at State Farm Insurance is seeking a User Experience Researcher to join a team of existing UCD professionals. In this role you will  design and conduct user research for a wide range of software and non-software products; including applications used by our customers on statefarm.com® and business tools used by our sales force and employees for the purpose of selling and maintaining insurance and financial services products. In addition, you could be asked to evaluate and provide input into IVR systems, business processes, and hardware and software purchase decisions. You will collaborate with other UCD practitioners, software developers, and business leaders across the organization. State Farm continues to work hard to be our customers first and best choice and is a company that recognizes that UCD is paramount to accomplishing this goal.

Requirements

The skills required for the position are typically associated with an advanced degree in Human Factors, Experimental Psychology, Cognitive Psychology, or related field. Ideal candidates should have:

Key Job Responsibilities

BENEFITS: TOTAL REWARDS

Our Total Rewards benefits package includes:

To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.

State Farm Insurance is an equal opportunity employer.

 

 

 

 


Human Factors and User Interface Engineer
Electronic Measurement Group
Multiple Options in USA

Posted on: 25 January 2013

As a member of the EMG Human Factors and User Interface team, you will play a key role in delivering a compelling user experience by contributing your human factors and usability expertise to developing the next generation UI for deployment across our test and measurement solutions.

The individual will have responsibility initially for human factors, visual appearance, and multi-touch user interface aspects for EMG instruments.  The key areas of focus will include:

Some of the key activities for this role are:

Must qualifications: 

Desired qualifications:

Location: The position can be located in Santa Rosa, Colorado Springs, Loveland, or Santa Clara.  Other locations may be considered.

Hiring Manager: This position reports to Tim Mikkelsen, EMG Strategic Software Programs Manager

This position may require up to 25% travel time

This position is open to external and Agilent employees

To Apply: If interested, apply at http://tinyurl.com/bypwu3d  

Agilent is an Equal Opportunity Employer   . .  .  

 

 


Lead User Experience Designer
Digitas
San Francisco, CA

Posted on: 21 January 2013


What’s unique about Digitas? We are the top integrated brand agency with digital at our core and offices in 19 countries. We build active brands that inspire people to take action. We create business impact for Fortune 500 multi-national brands by pairing marketing, technology, creativity, media, and analytics. We’re leading the industry in mobile and social. What else? We have fun. We celebrate talent, we eat bagels together on Fridays, we let loose during creative recess, we compete at Digibowl tournaments, and we get dirty volunteering together in our communities. We have a one-of-a-kind culture. It’s the reason that, in the last two years alone, we’ve earned spots on over 20 awards lists like Coolest Places to Work and Best Companies to Work For. We have an environment at Digitas that fuels us to stay at the forefront of our industry.

We’re searching for a Lead User Experience Designer for our San Francisco office. This team member will collaborate with other capabilities to define the right solutions for both the client and the user.

Tasks and responsibilities include:

To qualify, you’ll need:

Got what it takes?

Digitas is an equal opportunity employer.

 

 


Senior Design Researcher
Motorola Mobility LLC
Sunnyvale, CA

Posted on: 21 January 2013

Motorola Mobility LLC, owned by Google, is looking for amazingly talented user researchers to join our team in Sunnyvale, CA. We are a group of passionate designers, researchers and storytellers who are designing technology that puts people at the center. We are currently looking for highly skilled user researchers with varying experience levels (Interns, Senior & Principal level).

Scope of Responsibility/Expectations: Join our group of leaders and listeners, scientists and storytellers - and make an impact of the lives of millions of consumers around the world.

Specific Knowledge/Skills: Posses an understanding of the challenges and research methods required to design superior consumer-centered physical products and digital services.

If you have experience conducting different types of user-research studies, including usability studies, expert reviews, concept evaluations, field studies, ethnography and participatory design and have an interest in joining please email us at amber.kostik@motorola.com to get more information.

 

 


User Interface Designer
DealerRater
Greater Boston Area, MA

Posted on: 17 January 2013

Come work for DealerRater.   We are growing and proud to have been awarded the #137 position on the 2012 Inc. 500 list, an exclusive ranking of the fastest-growing private companies in the United States. 

DealerRater is North America’s leading online resource for anyone seeking third-party information on auto dealerships.    DealerRater attracts more than 9.5 million consumers every year who visit our site to search for car dealerships, read current reviews, write their own descriptive reviews and find car deals – all for free. 

We have an immediate need for a full-time (permanent) User Interface  (UI) Designer with a strong “Wizard of Oz” profile --- someone who can hang out behind the curtain and use the latest web development standards and tools that seamlessly link together to create a great customer experience.

Reporting to the VP of IT, you will work in a small department where there isn’t room for hierarchy and you will be expected to roll up your sleeves and pitch in where needed to complete the tasks at hand.   In return, you’ll be rewarded with an opportunity to grow and take on more responsibility.

This is not your everyday User Interface job.  This is an opportunity and our ideal candidate will be someone who can thrive in a self-directed entrepreneurial environment and has proven knowledge of front end design methodologies including HTML 5 and CSS3.  Additionally, you should have the ability to work in existing software owned by a team, to enhance the UX aspects of the design, while keeping your implementations testable, and quickly fixing any of your code that may break existing automated tests.

What you will Do:

What you Need:

Join our Winning Team:

Interested candidates should send a copy of their resume with a cover letter that includes salary history to jobs@dealerrater.com.  LOCAL CANDIDATES ONLY and YOU MUST BE ELIGIBLE TO WORK IN THE US; we do not support any sponsorship.  Our full-time employees will be provided with full-benefits, the opportunity to experience our culture, camaraderie and on-site fitness center at our Waltham location. 

 

 


Manager of User Experience and Information Architecture
Online Computer Library Center, Inc.
Dublin, OH or San Mateo, CA

Posted on: 17 January 2013

OCLC Online Computer Library Center, Inc. is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world's information and reducing information costs. Tens of thousands of libraries around the world use OCLC services to locate, acquire, catalog, lend and preserve library materials. We are currently seeking a Manager of User Experience and Information Architecture at either our Corporate Headquarters located in Dublin, Ohio or our San Mateo, California regional office.

Responsibilities:

Qualifications:

TO APPLY:  Please visit our website at www.oclc.jobs and locate Job #2195.  Create a personal profile by uploading your Word-formatted resume.

 

 


User Experience (UX) Interaction Design Specialist
Comcast
Philadelphia, PA

Posted on: 12 January 2013

The Comcast User Experience (UX) team is transforming how Comcast customers access and enjoy entertainment, communications and home management services across all mediums—online, mobile and TV. By assembling the country’s top designers and thinkers, the Comcast UX department is rapidly becoming the premier environment for building and launching one-of-a-kind experiences that make everyday life easier and more entertaining for millions of customers.

The User Experience (UX) Interaction Design Specialist

The Comcast UX team is seeking an Interaction Design Specialist (for online, mobile & cross-platform technologies) who can convert conceptual thinking into working prototypes, construct interactive experiences that directly meet the needs of UX product managers, and ultimately satisfy and delight Comcast customers across the country. The Interaction Design Specialist performs the following key functions:

Qualifications:

Please Note: Significant prototyping capability in one key area is preferred to light knowledge in many, but if you’re an interaction specialist who meets most of the criteria above, please get in touch.

 To apply: PLEASE EMAIL ALL RESUMES TO Steven_Schumacher@comcast.com

 

 


Creative Director (UX)
Comcast
Philadelphia, PA

Posted on: 12 January 2013

The Comcast User Experience (UX) team is transforming how Comcast customers access and enjoy entertainment, communications and home management services across all mediums-online, mobile and TV.  By assembling the country’s top designers and thinkers, the Comcast UX department is rapidly becoming the premier environment for building and launching one-of-a-kind products and experiences that make everyday life easier and more entertaining for millions of customers.

The Creative Director User Experience  (UX)

The Comcast UX team is seeking a passionate and innovative Creative Director with expertise in user-centered design principles and experience with industrial and package design. Candidate will lead ideation and create UX strategies across multiple platforms and drive activities related to interaction and industrial design of hardware products related to the many efforts the Comcast UX team supports.

Qualifications:

To apply: PLEASE EMAIL ALL RESUMES TO Steven_Schumacher@comcast.com

 

 


Managing Consultant- Usability Engineer & User Research
IBM
Nationwide- USA

Posted on: 12 January 2013

IBM Global Business Services - Help Make the World Work Smarter

The world is getting smarter, triggering unprecedented change. IBM's unparalleled ability to bring together deep business insight, advanced research, analytics, and technology enables IBM Global Business Services to help position its clients for the future. We leverage the proven roadmaps and frameworks that have been developed across 17 industries and the unique combination of skills and experiences of our teams in over 170 countries - unmatched capabilities. When you join IBM, you'll partner with our clients, and leverage these capabilities to deliver real business value.

As a member of the world's leading and largest consulting organization, you'll tap into resources that only a global leader like IBM can provide: access to a vast and diverse network of talented professionals; enjoy unparalleled career opportunities; be provided with ongoing training and education that you'll need to succeed; and work on some of the most interesting projects on the planet, helping everyone from organizations to local governments, work smarter.

IBM User Research & Design National Practice: Consult with us and join the largest user research group on North America.

As part of IBM Interactive and IBM Global Business Services, our group helps top-tier clients solve their most complex business and technical issues while assuring that solutions and user experience are consumable, i.e., are useful, usable, and engaging, meeting both business needs and user needs. As a Managing Consultant, you will deliver innovative application design and management that incorporates aspects of business consulting, business process design and systems integration to leading commercial and public sector organizations in 17 industries worldwide. As a consultant with access to resources that only a global leader can provide, you will learn valuable skills, gain access to a vast and diverse network of talented professionals, and enjoy unparalleled career, training, and educational opportunities.

Our group is a multi-disciplinary consulting practice developing and bringing the tools and methods of user-centered research and design into all stages of application requirements, design, and development. We support iterative design and development for consumable applications in a range of contexts from waterfall processes to Agile software development methods.

As a Managing Consultant in our group, you will coordinate with multi-disciplinary consulting teams from IBM and vendors, and be primarily responsible for:

Clients are typically aligned with Retail, Consumer Packaged Goods, Life Sciences/Pharmaceutical, Financial Services (Banking/Insurance), Electronics, Telecommunications, Distribution and Media & Entertainment Industries.

Typical travel requirements: spending 4 days at client site and 3 nights at client location.
This position requires 75% travel.

For more information on our world-class Application Innovation solutions and services, please visit: http://www-935.ibm.com/services/us/gbs/ais/

Required

Preferred

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How To Apply:
https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GBS-0525083

 

 


User Interface, Information Architect
DIRECTV
Los Angeles, CA

Posted on: 12 January 2013

Job description
A new member on a team responsible for architecting new features and improving existing features in the DIRECTV user experience.  This includes user interfaces for DIRECTV set top boxes.  The team’s efforts can also include development of next generation user interfaces, features and remote controls.    

Required Knowledge & Experience

Job Duties & Requirements

Required Characteristics & Abilities

About DIRECTV
DIRECTV has over 19 million customers in the U.S. and over 9 million in Latin America.  It is a Fortune 500 company with approximately 26,000 employees across the Americas.

To Apply: Contact Travis Jabara at tjabara@directv.com

 

 

 


User Experience Strategist
DIRECTV Digital Media Group
New York, NY

Posted on: 12 January 2013


The Digital Media Group is responsible for end-to-end Product Development, UX/UI Design and Content Strategy across all DIRECTV digital platforms.

The User Experience Strategist is responsible for managing, developing, and enhancing digital Entertainment, Acquisition and Self-Care products, applications and services across all DIRECTV digital platforms, mobile, and 3rd party devices. The UX Strategist will contribute to the development and design strategy on a variety of projects in a highly collaborative, fast-paced environment.  The UX Strategist will constantly strive to enhance and innovate the digital portfolio of DIRECTV.
Duties Include:

Qualified candidates for this role will exhibit the following:

To Apply: Contact Travis Jabara at tjabara@directv.com

 

 


Lead UX Strategist
DIRECTV
Los Angeles, CA

Posted on: 12 January 2013


DIRECTV (NASDAQ: DTV) is one of the world's leading providers of digital television entertainment services delivering a premium video experience through state-of-the-art technology, unmatched programming and industry leading customer service to more than 30 million customers in the U.S. and Latin America. In the U.S., DIRECTV offers its 19.4 million customers access to more than 170 HD channels and Dolby-Digital® 5.1 theater-quality sound, access to exclusive sports programming such as NFL SUNDAY TICKET™, Emmy- award winning technology and higher customer satisfaction than the leading cable companies for eleven years running. DIRECTV Latin America, through its subsidiaries and affiliated companies in Brazil, Mexico, Argentina, Venezuela, Colombia, and other Latin American countries, leads the pay-TV category in technology, programming and service, delivering an unrivaled digital television experience to more than 10.6 million customers. DIRECTV sports and entertainment properties include three Regional Sports Networks (Northwest, Rocky Mountain and Pittsburgh) as well as a 60 percent interest in Game Show Network. For the most up-to-date information on DIRECTV, please visit www.directv.com.

The Product Ideation Group is a new team within the Digital Entertainment Product Group, responsible for early stage ideation across all verticals of DIRECTV. We are chartered with bringing the customer early into the process, and driving design thinking for product development over a long-term horizon. As a newly formed team, it's an exciting time to join. Not only are we involved in product ideation, we also play a critical role in developing user experience strategy at DIRECTV. The Experience Strategy Lead will work alongside UX team members, project managers, technical staff, and visual designers to identify requirements, set design goals, study users, and craft experiences that translate business and user needs into highly engaging experiences. This position requires a humble appreciation of our customer base, and a desire to do right by both our customer and business needs.

This role will have responsibilities in the following areas:  

UX Strategy

UX Research

UX Process & Methodology

Preferred

To Apply: Contact Travis Jabara at tjabara@directv.com

 

 


Digital Strategist- Lead or Senior Digital Strategist
Principal Financial Group
Des Moines, IA

Posted on: 08 January 2013

Responsibilities 
 In this role, you will:

Qualifications 

Visa Sponsorship 
This position is not eligible for sponsorship for work authorization by The Principal.  Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. 

Background Check Requirements 
Employment at Principal is contingent upon successful completion of a background check.

Job Level
Willing to fill at a higher level, dependent upon experience.
At the Principal Financial Group, we offer a competitive total compensation package and a comprehensive benefits package to meet each of your needs. If you are looking for the opportunity to get ahead in your career, apply online at www.principal.com/careers for job #214168 to be considered. AA/EOE

To apply: https://secure05.principal.com/hr/recruiting/ext/jobDetailLink.faces?seqid=1&jid=214168

 

 


Account Manager, User Experience West Coast
Tobii Technology, Inc.
San Francisco/Silicon Valley area, CA

Posted on: 05 January 2013

Do you want a fun, intellectually challenging career with a significant opportunity for growth? Tobii Technology, founded in 2001, is the world’s most successful and innovative eye-tracking technology company. We are changing the world, and I am not kidding.  We offer a wide range of solutions based on our unique eye tracking technology. Tobii is expanding quickly, and is looking for talented individuals with a desire to drive their own growth and succeed on the Tobii team.  

Tobii North America is currently looking for a driven Account Manager who will target the west coast usability market. You will work with all the big names including Google, Microsoft, GE, Oracle, Facebook, Stanford, UCLA and others.  You will be responsible for both strategic and tactical relationships with the leading companies and universities in North America. 

In this role, you are responsible for the entire sales cycle, from first contact and customer demo to closed deal and long-term client relationship. You will also exhibit our innovative solutions at trade shows.

As the ideal candidate, you are highly organized and have a strong personal drive, are focused, and motivated to create sales results. You enjoy working as part of a small sales team in a very dynamic and fast growing company, where you not only have a great amount of influence, but also have great responsibilities and high expectations with regards to your results, achievements, and the setting of your own initiatives. You enjoy frequent travel, and cope well with a high work load at times. With very good technical understanding, professionalism, and the ability to build strong relationships, you have the skills required to find solutions to the constantly varying needs of your customers.

Working with Tobii is demanding, fun and an opportunity to grow, build markets, and develop through your work. Below are minimum requirements:

Please submit your resume to barbara.johnson@tobii.com – subject line: Account Manager – UX West

 

 


Senior Interaction Designer
Design for Context
Washington, DC metro area

Posted on: 05 January 2013

Are you an experienced interaction designer with a penchant for solving complex and interesting problems?

Are you passionate about using technology and user-centered design to make people's lives and jobs easier? 

Job Description

Design for Context, an innovative consulting firm specializing in usability and user experience design, is seeking a Senior Interaction Designer to join our growing team. We specialize in usable design for rich information environments and enterprise-level applications (including case management and workflow systems, accounting systems, call center applications, e-learning, network security, telecommunications, and large-scale content search systems). We take pride in solving complex problems through a practical and thoughtful user-centered design approach, and employ top-tier interaction experts to help us meet and exceed client expectations.

The ideal candidate will have a talent for making complex information and interaction as simple as possible, enjoy working collaboratively, and be a strong advocate for user-centered design. The Senior Interaction Designer will work with our clients and project teams to translate user needs, stakeholder goals, and requirements into compelling user interfaces for web-based applications and software.  The individual in this position will be responsible for helping to drive product direction, synthesizing the results of user research into wireframes using a variety of tools, facilitating sessions to iterate them with clients and users, and communicating the design to multidisciplinary teams.

The Senior Interaction Designer must be a fast learner and a team player who understands the importance of collaboration and can communicate highly complex issues into easy-to-understand design requirements.  In this role, the individual will have opportunities to work on a variety of interesting small -and large-scale IT projects ranging from a few weeks to a few years in duration.

Location of job: Washington, DC metro area

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Qualifications

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Company Description

Design for Context, LLC is a Washington, DC-based consultancy specializing in user experience design. We work with a wide range of clients in small startups, large corporations, and the federal government. Our expertise in the design of interactive applications and search user interfaces is a key strength. Our projects range from quick expert reviews to large, multi-year transactional systems analysis and design projects.

As a small “boutique” business, our highly experienced team enjoys a culture that is creative, flexible, and collaborative. Our work culture fosters an incredible exposure to innovative ideas and challenges that create experience and opportunity. If you're looking for something more than a way to tick off the hours between 9 and 5, something that challenges you to grow, we'd love to hear from you!

------------------------------------------
How To Apply

Please contact us via email at: office@designforcontext.com

Please submit a resume and a list of books that help shape and influence your design work. We will ask to see a portfolio URL, if you have one, or samples of work demonstrating experience and relevant, user-centered designs.

 

 


Customer Insight Manager
Goodyear Tire & Rubber Company
Akron, OH

Posted on: 05 January 2013


Full Time, Permanent position
Apply at:  www.goodyear.com/careers
                  Req ID 12082023
                 
Goodyear is one of the world's largest tire companies. A Fortune 500 company, we employ approximately 73,000 people and manufacture our products in 53 facilities in 22 countries around the world. We have built our foundation on a commitment to forward-thinking innovation, and our industry-leading new product engine helps us bring new products to market that feature the latest advances in materials and technologies. At Goodyear, we embrace the diversity of our workforce and value the contribution of our associates. We strive to provide associates with a safe work environment, the resources they need to do their jobs and ample opportunities for growth. These objectives, coupled with competitive compensation and benefits, allow us to foster an environment where associates can work to achieve their full potential and contribute to the company's success. For more information, go to www.goodyear.com/corporate.

Goodyear is looking to create a strong Global Innovation practice and is looking for Customer Insight Manager to be a part of its Global Innovation Team. The Global Innovation Team is responsible for identifying new business opportunities, selecting appropriate business models for the same incubating scaling the opportunities to final market launch. Located out of Akron, OH this position will be expected to lead and drive customer focused concept engagements which will be instrumental in identifying and recommending value propositions that Goodyear can go to market with.

Requirements:

Tasks:

Apply at: http://www.candidatecare.com/srccsh/RTI.home?r=2000018150810&d=goodyear2.candidatecare.com

 

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