UPA logo UPA Job Bank: June 2013

The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.

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Senior User Experience Researcher
Getty Images
Seattle, WA

Posted on: 25 June 2013

Who You Are:
You are a talented User Experience Researcher who enjoys working on a wide variety of projects, from sitting at your desk cranking out a survey to getting out in the field with customers. In fact, you are adept at using many research methods and are keen to further advance your research repertoire. You enjoy working in a highly collaborative, agile environment where you can evangelize UX research and build strong partnerships. You love tough research questions and champion research-informed solutions which benefit both the customer and business. With many years of experience, you are a seasoned professional and understand trade-offs and advocate research that is commensurate with the urgency and import of the question. Most importantly, you want to be a part of a larger team where usability, analytics, and website optimization work together to benefit the customer and the business while offering opportunities to learn and progress your career.

Your Next Challenge:
This person will be responsible for designing and conducting user experience research and analyses that lead to genuinely actionable recommendations.

They will be responsible for finding innovative ways to research customer issues, explain their findings and propose recommendations for change to people with varying backgrounds.

This position will monitor customer satisfaction data to develop an enterprise wide understanding of the impact of site and product changes on customer behavior.

This person is responsible for ensuring that research data are consistently and accurately gathered, broadly communicated and archived

This position will provide significant input into decisions that shape customer experience, optimization plans, site design and product development. He or she will be responsible for educating business owners, product managers, technology, etc about UX principles in general.

What You'll Need:

Who We Are:
Getty Images is among the world’s leading creators and distributors of award-winning still imagery, video, music and multimedia products, as well as other forms of premium digital content, available through its trusted house of brands, including iStockphoto© and Thinkstock©.
With its advanced search and image recognition technology, Getty Images serves business customers in more than 100 countries and is the first place creative and media professionals turn to discover, purchase and manage images and other digital content. Its best-in-class photographers and imagery help customers produce inspiring work which appears every day in the world’s most influential newspapers, magazines, advertising campaigns, films, television programs, books and online media. Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of digital media in communications and business, and enabling creative ideas to come to life. For the stories behind our content and our technology, visit the Getty Images Blog at blog.gettyimages.com. Find us on Facebook at www.facebook.com/gettyimages and Twitter at www.twitter.com/gettyimages.com.

To apply: http://www.gettyimagesjobs.com/



User Experience Designer - FTE
REI (Recreational Equipment, Inc.)
Kent, WA

Posted on: 12 June 2013

To apply: http://bit.ly/123a5zr

REI is looking for an experienced User Experience Designer to join our Digital Retail Team!

The eCommerce User Experience Designer contributes to an improved customer experience on www.rei.com and mobile properties by participating in REI’s user experience strategy and execution. The ideal candidate excels at using customer feedback, UX best practices, and competitive analysis to determine appropriate user/process flows and page interaction. Evangelizes user research and user centered design for best in class customer experiences, has a proven track record of designing engaging and usable experiences across websites and other digital channels and is able to collaborate with key stakeholders to identify and develop the features and functions of the site and define the overall user experience.


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 16 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With 127 stores in 31 states, REI offers unique benefits to its more than 11,000 employees, including an excellent total compensation package, gear and apparel discounts, free equipment rentals, healthcare coverage for full- and part-time employees, generous retirement plan contributions, public transit subsidy, adoption assistance and paid sabbaticals after 15 years of service.




Senior Software Experience Design/ Usability Engineer
Plano, TX

Posted on: 12 June 2013

The Global Functions IT (GF-IT) Usability team delivers Gutting-edge design and user experiences for mobile and traditional desktop applications and solutions. As a member of this IT team, you will work in a highly dynamic, fast changing and flu id work environment. You will be responsible for researching, planning and producing holistic experience concepts and specifications that optimize the user experience across all medium (hardware, software, environment, etc.); for specific touch points of the complete solution for the mutual benefit of both user and business; and for gaining user insights and leveraging them to drive design direction or improve existing designs. This work falls into three major categories: (1) enhancements - changes to original design and extensions to existing programs; (2) new experience designs; (3) strategic experience design - new or improved ecosystem experience, experience architecture; etc.


Education and experience

Knowledge and skills

How to apply: https://hp.taleo.net/careersection/2/jobdetail/ftl?lang=en&job=1144992

SVP of User Research & Insights
Jacksonville, FL or NYC

Posted on: 03 June 2013

This leader will be part of a team at that is critical to Citibank's efforts to transform to customer centricity.  The SVP of User Research & Insights  will become the voice of the customer in the Customer Experience roadmap synthesizing and syndicating all our  primary, secondary, customer satisfaction and usability insights into a strong customer-driven experience vision. The overall mission of the Digital Customer Experience team is to ensure that 1) research and a customer focus lead projects and 2) design and quality of experience are consistent across all our digital channels including  desktop, mobile and tablet.

The Insights & Usability Director plays a key role in driving the vision of customer centricity as he/she will be directly responsible for growing and executing our plan to embed user research  & insights (NPS) more deeply into the Global Consumer Marketing and Internet Office (GCMIO) business development processour own creative development process.  In addition, he or she will synthesize and syndicate findings across a broad audience to reach a shared view on the customer perspective.   Specific deliverables may be scorecards, a robust library, & insights reports.

This leader will inspire, manage and eventually grow a team of four usability and NPS experts.

From an external perspective, this person will manage external partners, including developing contracts and formal scopes of work as well as ongoing reviews, monitoring and assessment and select new partners to conduct:

This leader will partner with internal Market Research teams on qualitative and quantitative research studies that have insights or impact to digital channels.

This leader is the go to for insights on consumer behavior for online or for mobile.  He/she is also responsible for partnering with the business and UX  teams to ensure all relevant insights are brought to bear for projects.  From an aspirational perspective, this leader will become the voice of the customer throughout CMIO and business partners, informing business strategy and making presentations frequently in partnership with other Digital Customer Experience team members.

This exceptional leader will be responsible for:

This person will lead the Insights & Usability team will be a leader in the Jacksonville or NYC Citi office.  Partnering with delivery, business & IT teams, he/she will work to ensure that relevant customer insights are included in development whenever appropriate and that consumer insights drive development.

He/she will also help the team to transform to support truly Agile development to increase efficiency and speed to market by ensuring insights are both relevant and actionable within agile development timeframes.

The candidate will have 10 to 15 years of experience in  the online space. The ideal candidate will have had increasing experience assessing and leveraging market research, usability and industry reporting. Ideally, this person will have had experience within large corporate and/or financial industries.  The person should have a passion for customer insights and be an experienced presenter and communicator. Strong analytic skills to link insights to business metrics are important. An MBA or graduate degree is preferred but not required.

Preferred skills

Critical Competencies

Insights and/or Usability knowledge- Ideal candidate will have managed insights/usability  teams and vendors  and have held functional roles/been trained and/or leveraged insights extensively in a business role.

Executive Communication- Strong competence in creating executive communications.  Able to quickly distill information to its crispest, critical elements.

Analytical Skills- Has strong competency in providing analytical insight for marketing initiatives, brand planning and tracking, and budgeting.

Influencing Strengths- Experience leading in a matrix organization and motivating executive peer group and business unit leaders.  Ability to influence and embed insights throughout business development processes in CMIO and business units.

People Management- Experience managing a team and allocating resources appropriately against business priorities.  Able to adapt management style to meet individual team member's needs.

To apply visit https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=13025720





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