UPA logo UPA Job Bank: November 2012

The Job Bank is a service of the Usability Professionals' Association, listing jobs for usablity and user experience professionals.

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Usability Wizard
Wild Apricot
Toronto, Canada

Posted on: 29 November 2012

Job Description

Are you a black belt practitioner in the Art of Usability?

Are you eager to apply your magic for the good of hundreds of thousands of people?

Wild Apricot cloud software is already used by over 5,500 of small non-profits, clubs, and associations – to manage their websites, handle event registrations, organize members, process payments, send out emails, and much more. They can’t afford training or hiring expensive staff and have to rely on busy volunteers.

To help more people, we strive to make Wild Apricot easier and easier to learn and use – while making it more powerful and sophisticated!

Obviously, this is not possible without some magic. So far, our visual designers, business analysts, product manager, developers, and testers managed with some home-brewed potions. To take it up a notch, we want a Usability Wizard on our team.

Please send us your resume via your pet owl (email will do too).

Key objectives for this position for the next 12 months:

  1. Conduct ongoing user research (most of our users are remote). Connect with users via our discussion forums, organize local user group meetings; conduct telephone user interviews, analyze support interactions.  Document and share findings and insights.
  2. Perform iterative heuristic usability reviews for all product changes/additions, from design stage to the final rollout.
  3. Collaborate with business analysts and designers to implement and follow user-centered design process
  4. Build the usability improvements roadmap - prioritized sequence of specific improvements steps.. Factor in: huge existing product functionality; 500+ wishlist requests; addressing frequent support questions; minimizing disruption for existing users
  5. Pilot and refine ongoing remote usability testing with representative users.
  6. Participate in the design and rollout of our brand-new mobile interface.
  7. Participate in product usage/user behavior analysis (e.g. via product instrumentation with tools like Apptegic or Totango). Generate usability improvement insights. Conduct A/B experiments to validate.

About us

Wild Apricot cloud software (http://www.wildapricot.com/about-us ) is 6 years old. We are headquartered in Toronto with a subsidiary development office in Moscow, Russia. Between the two offices, we have 55 people (http://www.wildapricot.com/meet-the-apricots ) and counting.

We are a team of professionals, proud of what we have already achieved and excited about our ambitious growth plans.
Our environment is casual and fun – you get to pick your own Apricot nickname!

Great office location – downtown Toronto right by Union station



Sr. Interaction Designer
Saratoga, CA

Posted on: 21 November 2012

About ROKU: Roku is the leading streaming platform. Since launching the first Netflix streaming player in 2008, Roku has delivered entertainment to millions of streaming players in the U.S. Roku features more than 600 entertainment channels including Netflix, Amazon Instant Video, Hulu Plus, Pandora, Angry Birds and HBO GO. Award-winning Roku streaming players are renowned for their ease of use, value and selection of content. Roku players are sold through leading retailers in the U.S. Roku is founded by Anthony Wood, inventor of the DVR. For more information about Roku, visit www.roku.com

Role:  We believe great design comes from fusing the art and science of design, but both are rarely found within a single individual. We prefer to create a team with some people specializing in the art of design and others in the science of design. So if you’re being told you’re not a designer because you can’t draw or use Photoshop, then take heart… we need an interaction designer with expertise in the science of design; an individual who can channel his/her passion for user-centered design excellence to deliver solutions inspired by a deep understanding of people.
However, this is not an academic exercise. We work collaboratively to produce and ship real products. To that end, we need a team player who can turn a variety of input and requirements into clear and simple solutions. We need you, if you love working directly with a wide range of partners and clients, bringing a diverse set of experiences to life across 1, 2, and 10-foot UIs; if you can effectively engage in projects from concept to production, nail the details, and enjoy collaborating with other designers, software engineers, product managers, and marketing to deliver compelling experiences.

Does any of this resonate with you? If so, then consider joining our UX team. We’re a small team that’s highly experienced, at the table, and impactful.



Characteristics of success at ROKU:

How to apply: http://hire.jobvite.com/j/?aj=o1qNWfwU&s=UPA_User_Experience




Professor and Department Head - Communication and Media
Rensselaer Polytechnic Institute
Troy, NY

Posted on: 14 November 2012

The Department of Communication and Media at Rensselaer Polytechnic Institute in Troy, NY invites applications for a tenured position at the rank of Professor and Department Head in the areas of Human-Computer Interaction and/or New/Digital Media. The successful candidate will join an interdisciplinary faculty whose research broadly engages communication in technologically mediated environments and is situated within the fields of rhetoric, communication, media studies and design, game studies and design, literature, HCI, and anthropology. The Department offers B.S. programs in Communication; Electronic Media, Arts, and Communication (EMAC), with the Department of the Arts; and Games and Simulations Arts and Sciences (GSAS), with the Department of the Arts and Department of Cognitive Science. The Department also offers M.S. degrees in Communication and Rhetoric, Human-Computer Interaction, and Technical Communication and a Ph.D. in Communication and Rhetoric.

We are especially interested in candidates with expertise in one or more of the following areas:
• human-computer interaction;
• digital or new media theory;
• cultural impacts of new media;
• social media;
• media globalization;
• discourse studies.

Candidates must have a Ph.D. or appropriate terminal degree, or foreign degree equivalent, as well as a substantial record of high quality research and outstanding leadership and administrative skills. A record of securing external funding is required.

The successful candidate will be teaching at the undergraduate and graduate levels, and be expected to maintain an established, ongoing research program in an area of specialty, as well as to contribute to curriculum development within the department and interdisciplinary programs within the School of Humanities, Arts, and Social Sciences and the Institute. As Department Head, the incumbent also provides leadership and long-term planning while directing the academic, operational, and budgetary activities of the department. The Department Head will be expected to foster creative and deliberative processes with the department’s faculty members in order to refine and advance the vision and mission of this interdisciplinary department.

Screening of applications will begin immediately and will continue until the position is filled. To apply, please submit a letter of interest, curriculum vitae, and the names and contact information for five (5) professional references to: Dean’s Office: School of Humanities, Arts & Social
Sciences, Search: Dept. Head, Communication & Media, Attn: Kimberley Osburn, Rensselaer Polytechnic Institute, 110 8th Street, Troy, NY 12180, osburk@rpi.edu.

We welcome candidates who will bring diverse intellectual, geographical, gender and ethnic perspectives to Rensselaer’s work and campus communities.

Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity Employer.
Contact Us: osburk@rpi.edu



User Experience Designer
TeleTracking, Inc.
Pittsburgh, PA

Posted on: 14 November 2012

To apply: https://careers-teletracking.icims.com/jobs/1527/user-experience-designer/job


The User Experience (UX) Designer designs, prototypes, and champions useful, usable, and desirable user interfaces for Teletracking’s portfolio of software products, including mobile, desktop, and embedded application platforms. Successful candidates should have a demonstrable track record of creating applications that are appropriately learnable for their domains, and a willingness to discover and respond to customer, user, and company needs.

Workiing closely with the solutions engineering teams, the User Experience Designer will rapidly investigate and analyze requirements, analyze and document user profiles and workflows, develop or apply appropriate UI paradigms, and offer highly usable interface solutions. You must have a passion for user-centric design and be a strong communicator. You must be able to identify alternative design strategies, assess design viability and rapidly transform business requirements into a user interface design. You must be an expert in human factors/UI design, a true advocate for the end-user, and have sufficient experience to understand what is achievable within technical and schedule constraints.






The above statements are intended to provide the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements

TeleTracking Technologies, Inc. employees shall adhere to all of TeleTracking Technologies policies and procedures including those relating to confidentiality and security of our data assets.  This includes limiting individual’s access to only that protected information necessary to perform job duties as required under HIPAA.





Sr. User Researcher
Leads360, Inc.
El Segundo, CA (Close to LAX airport)

Posted on: 14 November 2012

How to Apply:

Company Overview:
Leads360 is a market leading provider of cloud-based lead management and sales automation solutions proven to deliver smarter, more efficient lead distribution and sales processes for improved conversion rates. With unmatched expertise, drawn from a dedication to helping more than 5,000 clients automate and improve their lead distribution, response and conversion processes, Leads360 has become the platform of choice for organizations focused on improving customer acquisition practices and business performance.

Leads360 is a three-time winner of the Los Angeles Business Journal Best Place to Work award, and we have a strong culture based on the principles that each of us act as owners; seek the truth; collaborate and listen; expect to be accountable; embrace change; obsess about making our clients successful, and value work/life balance. We offer lots of in-office perks, and a competitive benefits package to each team member.

Leads360 is a privately held company, recently recognized as one of the fastest growing companies in North America by Deloitte and backed by financial investors Rustic Canyon Partners and Volition Capital., We are looking for qualified, energetic, innovative, team-players to help take the business and the solutions we offer to new heights.

Senior User Researcher

Lead user and product research for projects, including creating and implementing research plans and schedules for multiple projects, determining which methods to perform, and creating a repository of data for supporting optimal decision-making across the organization. Perform a variety of research, from field studies and usability evaluations to quick online research. Lead the collection and integration of analytics and usability data. Work with vendors to perform outside studies and research.  Create user profiles.  Perform competitive analyses.  Contribute to ongoing process improvement, including best practices and standards.


  1. Lead user research projects, including conducting field studies, usability research, competitive analyses, and expert reviews and analysis
  2. Lead analytics and the integration of analytics and usability data
  3. Create a repository of data for supporting optimal decision-making across the organization
  4. Create prioritized lists of issues based on set criteria
  5. Create user profiles
  6. Perform task analyses
  7. Work with UX team members to create optimal solutions to identified issues
  8. For some projects, act as the User Experience Project Lead, managing the project schedule and approvals for the User Experience team deliverables

Required Skills:

Compensation and Benefits:

What others have to say about us:


How to Apply:



Sr. UX Architect
Seattle, WA

Posted on: 13 November 2012

The Senior UX Architect will be a major contributor to the development and optimization of the OnlineShoes website. This role requires a skilled UX leader, who can build consensus and inspire other team members to do great things. They are not only a team player but also a key stakeholder in evolving the OnlineShoes site.  The ideal candidate should be comfortable “wearing many hats” and working both independently and alongside other cross-functional team members.

Key Responsibilities:

The Senior UX Architect responsibilities will include, but are not limited to, the following: 

Experience & Education:

The ideal candidate will have the following skills/qualifications:

Nice to haves but not required:

About Onlineshoes.com
Based in Seattle, Washington, Onlineshoes.com is one of the top 5 premier online shoe retailers in the country.  We continue to grow our presence in the ecommerce industry, and we are looking for the best, and the brightest talent to join our team as we continue on our path of stellar company performance.  If you like a challenge, are intrigued by customer behavior and want to be part of something big, then we’d like to speak with you.

To apply: http://hire.jobvite.com/CompanyJobs/Jobs.aspx?c=qR29VfwH and then click on the Sr. UX Architect posting to apply.




Sr. Manager, Interaction Design
Billerica, MA

Posted on: 13 November 2012

Job Summary:
Build and lead a team of Interaction designers who will develop prototype user interface for next generation products.

Essential Job Functions (includes but is not limited to):

Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.

Knowledge, Skills and Abilities:

Qualifications, Education and Experience:

Travel Requirement, Working Conditions and Physical Demands:

To apply: http://www.morphotrust.com/pages/1188-senior-manager-interaction-design



Director of User Experience
Salt Lake City, UT

Posted on: 07 November 2012

Full Time, Permanent position
To Apply:  http://hire.jobvite.com/j/?bj=oSsGWfwG&s=UXPA


We are a rapidly growing company seeking a Director of User Experience that will play a senior role in championing a user centric approach to our business while improving performance against our key metrics.   The ideal candidate will be a passionate advocate for user experience and have demonstrated the ability to work across large cross-functional teams.  We are looking for proven experience developing best in class user experiences on content publishing, ecommerce and interactive community websites.





User Researcher
Wells Fargo
San Francisco, CA

Posted on: 07 November 2012

Job Description

Join Wells Fargo’s Wholesale Internet Solutions User Experience Research (UxR) team as a User Researcher (Market Research Consultant 2). This is a full-time, permanent position. The UxR team, focused on CEO portal (CEO, iCEO, mobile, and tablet), products, services, and the public site, uncovers and translates user goals and needs to drive customer-centric business decisions and experience design. 

The successful candidate will have a deep knowledge of user research and a proven track record of successfully consulting and partnering with product management, experience design, and other insight functions.  This person will also demonstrate proven ability to influence business decisions through the concise and clear communication of data-driven insights that tell a story.


Minimum Qualifications:

Preferred Qualifications:
Graduate degree (MA, PhD) in social science discipline (psychology, anthropology, sociology) or advanced course work in Human Factors / Human Computer Interaction disciplines.

Knowledge of statistics and customer analytics.

Other Requirements:
This position is based in San Francisco

To Apply:
Please go to wellsfargo.com/careers/findajob  - accepting applications until November 14, 2012.
Requisition #: 3660789



Principal & Lead UX Designers
Applied Predictive Technologies, APT
Arlington, VA (Washington DC Metro Area)

Posted on: 02 November 2012

Seeking Principal & Lead UX designers for DC-based SaaS web application

APT is seeking a few great UX designers to join our rapidly growing 200-person company.  With strong support from company executives, this is a great opportunity to establish yourself as a leader and help build a UX team.  Do you have a passion for creating intuitive and enjoyable front-end experiences?  We’re looking for individuals excited about building analytic workflows and working with huge amounts of data to create intuitive experiences for the users of our enterprise web application. Your interfaces and interactions will be critical components helping the world’s largest companies (e.g. Wal-Mart, Starbucks) make multi-million dollar decisions with confidence.  A sampling of your job responsibilities include:


We’d love to hear from you.  See our full job descriptions at http://joinAPT.com, and apply via our website at http://www.predictivetechnologies.com/en/index.cfm/careers/apply-now/?preselect=2012Fall-UXSite.  Please note that this site will require your resumé, cover letter and transcript as a PDF. Portfolios will also be requested.



Human Factors System Engineer
Siemens Medical Solutions USA, Inc.
Hoffman Estates, IL

Posted on: 02 November 2012

Full Time Position Permanent

Job Description:
The Angiography & X-ray (AX) division of Siemens Medical Solutions, Inc. has an opening for a Human Factors System Engineer to design, evaluate and implement interface design solutions for cardiac catheterization lab products. The team develops hemodynamic and electrophysiological recording systems as well as billing and reporting tools for the cath lab. The position is located at our Hoffman Estates, IL facility.

Position Description: The Human Factors System Engineer in our organization is responsible for:

The following are specific responsibilities of the Human Factors System Engineer:

Experience and Competencies:

Education/Equivalent Training Required: BS or MS in Human Factors Engineering, Human Computer Interaction, User Experience Architect, User Interface Design, Interaction Design, or related field required.

How to Apply:



Senior Designer UX (IA)
Comcast Cable
Philadelphia, PA

Posted on: 02 November 2012

Title: Senior Designer UX (IA)
Reports to: Associate Director UX or Director UX, Senior Director UX or Executive Director UX

Key Responsibilities

As a Senior Designer UX (IA) in the CIM User Experience group, your key responsibilities will encompass IA design with a primary focus on the overall user experience for the set-top box interface, as well as Comcast online sites and mobile applications. You will be responsible for establishing and/or evolving UX guides, establishing and/or evolving UX libraries with a expert understanding of user experience best practices and the application of the experience within a wide variety of scenarios.

You will showcase your ability to concept, create, and present user experience concepts to a broad audience and ensure the UX team stays on target and on time.

The Senior Designer UX (IA) concepts and creates IA UX solutions that create experiences that provide effortless choice and control for XFINITY customers. The UX Designer will be responsible for documenting detailed UI specifications, collaborating on end-to-end solutions with directors, art directors, designers, architects and other UX specialists for all CIM products and features, and is an integral member of the UX team’s creative process in delivering world class customer experiences. Active participation and on-going dialogue with Comcast Product managers and development teams is also expected.

Job Duties


How to Apply: www.comcast-jobs.com



Senior Industrial Designer (UX)
Comcast Cable
Philadelphia, PA

Posted on: 02 November 2012

Position: Senior Industrial Designer User Experience (UX)

Reports to: Director UX, ECD UX, VP UX

The Comcast User Experience (UX) team is transforming how Comcast customers access and enjoy entertainment, communications and home management services across all mediums-online, mobile and TV.  By assembling the country’s top designers and thinkers, the Comcast UX department is rapidly becoming the premier environment for building and launching one-of-a-kind experiences that make everyday life easier and more entertaining for millions of customers.

The Industrial Designer User Experience  (UX)

The Comcast UX team is seeking an Senior level Industrial Designer to drive activities related to Industrial Design of hardware products related to the many efforts the Comcast UX team supports from concept to production, working closely with Product Design and User Experience team.


How to Apply: www.comcast-jobs.com



Usability Professionals' Association
promoting usability concepts and techniques worldwide

Job Bank and information about how to post a job: http://www.usabilityprofessionals.org/usability_resources/jobs/
Phone + 1630.980.4997       Email office@usabilityprofessionals.org