- The Screen Scene
Usabilty in Practice: Eight steps for recruiting the right usability test participants
by Kimberly Oslob
- Ready for a Test Drive
The Business of Usability: How to improve the customer experience and shift your business results into high gear
by Mark Hurst
- Pretending to Be You
Applied Research: How to perform expert evaluations by assuming various personas
by Kipp Lynch and Jacob Burghardt
- How Usable is Your Art?
Visual Design: Meeting the needs of emotion and functionality in everyday objects and public art.
by Jeff Axup
- Book Review: Designing Smarter Sites
Going beyond the basics to welcome all visitors to your Web site.
Reviewed by Tim Harshbarder
- The View from Here: The Challenge of Change
Creating the new IT through committment, innovation and delivery
by Greg Burnham
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