Articles by Beverly Freeman

Photo of BeverlyBeverly Freeman is a Lead User Experience Researcher at eBay. She focuses on competitive intelligence, including outside-in perspectives, methods, and insights aimed at helping teams compete from a UX perspective. Prior to her current position, she researched social, mobile, and search experiences at Yahoo, PayPal, and Intuit. Beverly holds an MS in Human Factors and Ergonomics from San Jose State University.

Ganhando Vantagem Competitiva: repensando “A Concorrência”

Uma análise da concorrência deve considerar diversos fatores na experiência do usuário. Os concorrentes podem estar em nível anterior, posterior ou no mesmo nível. Produtos semelhantes ajudam a compreender as expectativas do usuário e podem servir de inspiração. O artigo completo está disponível em inglês e espanhol) [Leia mais]

(English) Engaging Users in Product Design: Bridging the Gap from Insight to Strategy

image of notes from joint design meeting

(English) More researchers should partner with their users in targeted research and design activities to help bridge the gap between insight and strategy. [Leia mais]