Articles by Caroline Jarrett

Photo of Caroline JarrettCaroline Jarrett is a user experience consultant based in the United Kingdom. She became fascinated with the problem of getting accurate answers from users when she was consulting with HM Revenue and Customs (the UK tax authority) on how to deal with large volumes of tax forms. She became an expert in forms design, and is co-author, with Gerry Gaffney of Forms that Work: Designing Web Forms for Usability.

“¿Confía en Mí lo Suficiente Como Para Responder a Esta Pregunta?” Confianza y Calidad de los Datos

Rewards, Effort, Trust in a triangle

Una pregunta forma parte de un intercambio social. Si los usuarios confían en su organización y en los motivos que a usted lo llevan a preguntar, estarán mucho más dispuestos a responder. [Leer más]

(English) Design to Read: Guidelines for People Who Do Not Read Easily

(English) This article explores the possibility that similar guidelines for designing and writing clearly and simply can make reading easier for many groups and many situations. [Leer más]

(English) Editors’ Note: A Fascination with Forms

Disculpa, pero esta entrada está disponible sólo en English. [Leer más]