Articles by Caroline Jarrett

Photo of Caroline JarrettCaroline Jarrett is a user experience consultant based in the United Kingdom. She became fascinated with the problem of getting accurate answers from users when she was consulting with HM Revenue and Customs (the UK tax authority) on how to deal with large volumes of tax forms. She became an expert in forms design, and is co-author, with Gerry Gaffney of Forms that Work: Designing Web Forms for Usability.

Você confia em mim o bastante para responder esta pergunta? Confiança e qualidade dos dados

Rewards, Effort, Trust in a triangle

Uma pergunta faz parte de uma troca social. Se os usuários confiarem em sua organização e em seus motivos para fazer perguntas, eles estarão muito mais dispostos a responder. [Leia mais]

(English) Design to Read: Guidelines for People Who Do Not Read Easily

(English) This article explores the possibility that similar guidelines for designing and writing clearly and simply can make reading easier for many groups and many situations. [Leia mais]

(English) Editors’ Note: A Fascination with Forms

Desculpe-nos, mas este texto esta apenas disponível em English. [Leia mais]