Articles by Cliff Anderson

Cliff Anderson is a senior usability engineer at Wachovia Corp., the USA’s third largest bank. He is responsible for testing and evaluation of Wachovia.com and of the bank’s award-winning intranet. With degrees from Duke and Carnegie Mellon, Cliff has been doing usability work for twenty years.

¿Habla Español?: Testing and Designing for U.S. Latino Users

This article discusses a series of cross-cultural usability studies run with Spanish speaking immigrants to the U.S., looking in particular at their special characteristics and challenges. [Read More]

The View From Here: Who Would Want to Do Usability?

This article looks at the results of a Myers-Briggs Type Indicator (MBTI) survey with eighty usability professionals. [Read More]