Articles by Whitney Quesenbery

Photo of WhitneyWhitney combines a fascination with people and an obsession to communicate clearly with her work bringing user research insights to designing products where people matter. She's also passionate about elections, and leads the Center for Civic Design with Dana Chisnell. Her books are Storytelling for User Experience, GlobalUX, and A Web for Everyone. @whitneyq

From Local Context to Global Design (Book Review)

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A review of Cross-Cultural Technology Design, Huatong Sun. This book examines the challenge of understanding cultural expectations and local context. [Read More]

Voting in New York City: Why is Ballot Design so Hard to Get Right?

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There is movement toward reform and improved ballot design in New York. We need more user experience people getting involved with elections and civic life. [Read More]

Editor’s Note: Why Usable Accessibility?

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Say the word “accessibility” in a room full of usability professionals and you will get many reactions. For some it’s a cause. To others, it’s yet another requirement that has to be met. For many of the authors in this issue, it is simply part of usability. The ISO 9241-20 standard agrees, defining accessibility as […] [Read More]

What’s News: Kindling

Review of the Kindle, Amazon's wireless reading device. [Read More]

Learning about Clinical Trials: The importance of viewpoint

This project was user-centered research into how cancer patients and their families look for information about cancer, its treatments, and how to search for clinical trials. [Read More]

New Faces for Local e-Government Sites

The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites. [Read More]