(English) Engaging Users in Product Design: Bridging the Gap from Insight to Strategy

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Katz, M., Freeman, B., Herbert, K. (2011). (English) Engaging Users in Product Design: Bridging the Gap from Insight to Strategy. User Experience Magazine, 10(3).
Retrieved from http://www.uxpamagazine.org/engaging_users_in_product_design/?lang=es

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