글로벌한 UX 팀의 경우, 디자인 매니저와 팀원들은 분산된 팀들의 문제사항을 효과적으로 충족시킬 수 있어야 합니다. 분산된 팀으로 작업하는 경우 24시간 내내 근무, 다양한 관점, 비용 절감 가능성 등의 이점이 있습니다. 문제 사항에는 근무일이 거의 중복되지 않는다는 점, 협력 설계가 어렵다는 점, 커뮤니케이션과 문화적 장벽이 발생할 가능성 등이 포함됩니다.
Jhilmil Jain is a senior UX research manager at Android with a team that spans the U.S. and the UK. Prior to this role, she was part of the Google TV team, which included members from South Korea, Poland, the UK, and the U.S. She has also worked with Microsoft, where her team was distributed across five U.S. cities, each in a different time zone, and HP Labs, where she oversaw software development in Brazil and India.
Catherine Courage has a passion for transforming corporate culture by making great design a driver of innovation and change. She is SVP of global customer experience at Citrix, and her team’s mission is to create world-class products and services that drive an exceptional, total customer experience. She is co-author of the book Understanding Your Users, and is an active writer and speaker on design.