Trusting Inaccurate Systems: Both Technological and Human

Research into the use of GPS systems suggests that if machine interfaces admit they can be wrong they earn greater trust than by pretending to be infallible. [Read More]

Trust in Mobile Shopping: An Empirical Study

Mobile commerce is quickly creating an impact within North America and world economies. How can we design the mobile experience to help promote trust? [Read More]

Beyond Global: Exploring the Regional UX Opportunity

Dialog

Taiwan’s UX development suggests a way to advocate within the unique needs of a geographical region’s business context, while still learning from global experience. [Read More]

Gaining User Trust: Research and a Secret

Collage

A good user experience for trust and privacy decisions depends on making it SECRET: scoped, equitable, contextual, responsible, emotional and timely. [Read More]

QR Codes: Don’t Hide the Magic

QR Code

When adopting Quick Response (QR) codes tell users why they should scan the code and make sure it takes them to a mobile-friendly site. [Read More]

A Unique Approach to Software Usability: What’s In It for Your Development Team

Use the “down” time early in a project to get the team involved in usability from the start. Developers gain a balanced workload and increased prestige. [Read More]

“Do you trust me enough to answer this question?” Trust and Data Quality

Rewards, Effort, Trust in a triangle

A question is part of a social exchange. If users trust your organization and your motives for asking, they will be much more willing to answer. [Read More]

Should We Conduct this Usability Study? Ethics Considerations in Evaluations

Hand wearing a brace using a switch control

Can it be unethical to conduct a user experience evaluation? An accessibility evaluation before a usability test can prevent frustrating, painful, or difficult situations. [Read More]

Experiencing Trust: Mother
 or Big Brother

A study of cognitive dissonance in research shows for how an online application can seem more benevolent, evoking “Big Brother” a little less and “Big Mama” a lot more. [Read More]

Not So Strange, These Fictions 
(Book Review)

Book cover

A review of Make It So: Interaction Design Lessons from Science Fiction by Nathan Shedroff & Christopher Noessel The implications for the design of mechanical controls, visual interfaces, volumetric projection, and gesture – all brought to life through examples. [Read More]

Diagramming: Making the Invisible Visible 
(Book Review)

Book cover

A review of Designing Diagrams: Making Information Accessible through Design by Jan Gauguin.
One recent and five classic books about diagramming, the visual depiction of structures and processes that help us to understand and to interact with complex information. [Read More]

Practical Guidance at Every Level (Book Review)

Book cover

A review of Usability Testing Essentials: Ready, Set . . .Test! by Carol M. Barnum
Practical guidance for UX professionals at every experience level. From equipment, lab vs. field testing, remote testing; testing protocols, analyzing results, and reporting the findings. [Read More]

Editor’s Note: Reality Trumps Preconceptions

UX

Six views on the role of trust in user experience, from professionals who are working to develop on-the-ground definitions of that T word. [Read More]

Rubes Cartoons: In retrospect, Harold realized…

Cartoons from the wild and twisted world of Leigh Rubin, syndicated cartoonist. [Read More]