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When users judge a mobile phone's usability, which features matter?

We devised a method to determine which mobile phone features guide users’ perceptions of a phone’s overall usability. Research participants used 13 features then provided a single usability rating. Statistical relationships between performance measures for each feature and overall usability revealed that most, but not all, features influenced perceived usability.

40 Minute Presentation by Jeffrey M. Quinn (Sprint Nextel), Donnelle Weller (Sprint Nextel)
1:30pm to 2:10pm on Wednesday, June 10, 2009