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Using Contextual Design Methodology to Define Business Objectives

Contextual Design was used to analyze the work of the underwriting department at Allstate Financial. Unlike most Contextual Design projects that lead to the creation of a design, this project modified this methodology to define business objectives. This presentation describes the modified methodology and provides recommendations for usability professionals.


Presentation by Amy Quinn (Infragistics), Alfasha Zulkifli (Allstate Insurance Company)
Category:
Methodology
Track:
General
Time:
2:05pm to 2:35pm on Thursday, June 11, 2009