Usability Professionals' Association
2009 International Conference
Bringing Usability to Life
Making everyday things better
Diary studies can contribute unique data to user experience research projects, and they are especially useful for collecting data about critical incidents and infrequent tasks. Based on an 8-week study of accounting software users, the speaker will share tips on topics such as keeping participants engaged, creating an effective diary template, and following up with participants about their responses.