Usability Professionals' Association
2009 International Conference
Bringing Usability to Life
Making everyday things better
International contextual field research has become essential in user-centered design, but it presents unique challenges of methodology and data interpretation. Whether you are new international field research or have more experience, you will benefit from analyzing common problems and discussing advanced tips to make your research and interpretations more robust.
Key Issues in Planning and Making Sense of International Field Research
Susan M. Dray Ph.D. and David A. Siegel, Ph.D. Dray & Associates, Inc. 2007 Kenwood Parkway Minneapolis, Minnesota 55405 USA
Benefits International contextual field research is increasingly recognized as essential to user-centered design, but they present unique challenges in planning the methodology and making sense of your data. User-centered design professionals who are new to this work and those who are more experienced with it will benefit from analyzing common problems and learning and discussing advanced tips to make their research and interpretations more robust. While we will discuss many of the intellectually fascinating challenges of this work, the focus will be on practical strategies that practitioners can use to address them.
Features: o The strategic business case for international field studies o Dealing with the tendency to overload the research agenda o Team composition and skills: the importance of outsider and insider perspectives, and skills in bridging them o Dealing with the challenges of sampling and recruiting for international fieldwork o Integrating the ethnographic (people and context focused) and product-focused perspective to help ensure findings are actionable o How to plan where to look for relevant behavioral data o How to do a contextual scan to put observed behavior in context o Recognizing and dealing with key challenges of interpreting data from international field research
Intended Audience This course is intended for experienced user centered design practitioners, but it does not assume any particular level of experience with international field research specifically. Because of the large range of issues and solutions we will cover, it will be useful to people with advanced experience in international field research as well as to beginners.
Presentation This course is organized around the presentation of a set of realistic research scenarios that highlight the key challenges of international contextual field research. We will analyze the scenarios to identify the challenges and will discuss a range of techniques both basic and advanced to deal with them. The course is very interactive and will draw heavily on the experience of the presenters and attendees.
Instructors Susan Dray and David Siegel are both well-known as consultants and presenters with expertise in international field research for user-centered design. To date, they have personally worked in 24 countries in Europe, Asia, North and South America, and Africa for a long list of clients. They have taught many times at UPA, CHI, and other conferences, both on field research and on international research. They have published many articles and book chapters on this and other user-centered design topics.