90 Minute Presentation Details

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A Kit For Building User Experience Teams Within R&D Organizations

This presentation provides an overview of the “User Experience Kit” that one user-centered design team developed as an implementation guide for other product teams within their global organization. This kit was first released in mid-2007 within the organization, and has been used within the organization to guide the creation of four additional teams since then. The primary audience for this presentation is people who are able to drive change in their organizations and have the authority to support those changes with allocation of resources.

90 Minute Presentation by Jodi Sherman (State Farm Insurance Company)
Case Study
8:30am to 10:00am on Thursday, June 11, 2009