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Reducing Risk Through Human Centered Design

How to select the most beneficial and cost effective user centered design methods by assessing the risk to the project of not carrying out the essential human centered activities. Existing approaches to the cost-benefits of usability tend to justify usability in general, rather than the benefits of particular methods.


Tutorial by Nigel Bevan (Professional Usability Services)
Category:
Methodology
Track:
Advanced Practitioners (AP)
Time:
8:30am to 5:30pm on Tuesday, June 09, 2009

About the Tutorial

Existing approaches to the cost-benefits of usability tend to justify usability in general, rather than the benefits of particular methods. This tutorial will explain how the most beneficial and cost effective methods can be selected for individual projects, by assessing the risk to the project of not carrying out the essential human centered activities described in ISO PAS 18152. Participants will learn how to select human-centered methods that are most effective in reducing risk in a particular project, as an integral part of systems development. • They will be introduced to ISO 13407 standard for human centered design, and the list of essential human centered activities in ISO PAS 18152. • How these activities can be restructured into groups that map onto human centered methods. • How to assess the potential risk to a project inherent in not carrying out activities in each group. • How to use this information to decide which groups of methods should be prioritized. • How to select the most appropriate method in each prioritized group. • Understand the benefits of this approach compared with existing recommended practice.