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The Forgotten Participants: How do we best engage usability test observers?

We often focus on participants and moderating, but forget about observers. Are there methods– such as data logging, marking up screenshots, or affinity diagramming – that enable observers to stay engaged and contribute to the results of the study? Or is this just a distraction that weakens the usability specialist’s impact?

Idea Market by Donna P. Tedesco (Fidelity Investments)
  • 12:00pm to 1:30pm on Wednesday, June 10, 2009