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Approachable & Usable: Redesigning Delta's Airport Kiosk

In order to help entice potential users to try an airline kiosk, our usability team conducted a combined brand approachability and usability test on three designs. Our poster outlines the methods, our observed results, and the benefits we reaped by combining both types of tests into one experience.


Poster by Celeste A. Buckhalter (Delta Airlines), Abigail Stephenson (Delta Air Lines)
Category:
Case Study
Track:
General
Schedule:
  • 10:00am to 10:30am on Wednesday, June 10, 2009
  • 3:00pm to 3:30pm on Wednesday, June 10, 2009