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Usability of e-government web forms around the world

Best practices in design for everyone discovered through usability testing

Government agencies worldwide are turning from paper forms to the Internet as a way for citizens to provide the government with information, a transition which has led to both successes and challenges. This presentation will highlight best practices for e-government web forms based on usability research in different countries.

40 Minute Presentation by Miriam Gerver
4:15pm to 4:55pm on Thursday, May 27, 2010