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Just like me: Determining eligibility online with personalized narratives

Determining eligibility online with personalized narratives

Determining eligibility is a part of many e-services of or example government agencies, insurance companies, etc. Matching the personal situation with the official regulations and requirements is difficult and time-consuming for many users, who might lack both the bureaucratic competence and the digital skills needed for such complex information seeking tasks. Hence we developed an innovative tool to make this task more pleasant and easier. We call this tool personalized narratives. This presentation introduces the tool and discusses several studies on its usefulness and appreciation.


Presentation by Thea van der Geest (University of Twente), Lex van Velsen (University of Twente)
Category:
Track:
Advanced Practitioners (AP)
Time:
1:30pm to 2:00pm on Wednesday, May 26, 2010