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Google Wave

Wednesday AM Invited Speaker

Invited Speaker Aaron Cheang (Google Australia)
10:30am to 12:10pm on Wednesday, May 26, 2010

Session Details

Google Wave seems to have struck a chord with many people both within Google, and externally. However, there are some major challenges developing new products while balancing the user experience. This presentation aims to provoke thinking amongst User experience and Human Computer interaction professionals about how we influence the design of disruptive products and technology.

When designing, we often think of who is our target user, what are the underlying user needs, core use cases, interaction design principles, standardisation and consistency, however you don't always have to follow these to make an innovative product. User experience often becomes focussed upon consistency, UI standards, principles, however designing a disruptive technology often involves breaking these standards.

How do you find the right balance? In this session, I will outline how we attempt to balance disruptive innovation with user experience and research findings.

Aaron is the Lead User Experience Researcher on the Google Wave team, trying to create a new communication and collaboration system and is very glad he can finally talk about what he does. Prior to working at Google Australia, he was based in London and managed the User Experience Research team at eBay UK. Due to his outstanding efforts at eBay, he helped to halve the share price despite stopping lots of bad ideas going on the site! He has also consulted with many companies in the UK and Australia including CarPhone Warehouse, O2, Mars, Sega, Qantas, Vodafone Australia and Vodafone NZ.

When he isn't working, Aaron enjoys spending time with his wife (Tina), his new niece, travelling (he only got to 21 of the 45 European countries), hanging out with his church friends to talk about the meaning of life, as well as playing basketball (despite his height limitations).