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Workflow Analyse für Investitionsgüter

Workflow Analysis for Investment Goods

"Get closer to the customer!" With these words at the recent Siemens Business Conference, Peter Löscher, CEO of Siemens AG, states that understanding and meeting customer needs is especially important during the current economic crisis. Usability experts agree that a systematic, user centered approach to product development has a major impact on product quality. Workflow analysis results in a broad and objective understanding of customer work practices. In this paper we discuss the benefits of workflow analysis, which include, among others, a common understanding of user requirements, reduction of features and development effort, and better acceptance of the product in the market.


Presentation by Beate Schwichtenberg , Barbara Knapp , Holger Oortmann
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3:30pm to 4:00pm on Wednesday, May 26, 2010