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Using online social networks for research and design

Learning to listen to and collaborate with users in social spaces

Social media is a largely untapped UX resource. It’s time we used it to engage users in meaningful, collaborative conversations.

We’ll present tools, techniques and tips on engaging users on their own turf, plus our pioneering approach to collaborative design. Suitable for professionals seeking to harness social media’s vast potential.

Presentation by Elsa Plumley (Foolproof), Dan Sorvik (Foolproof)
11:10am to 12:10pm on Wednesday, June 22, 2011