Peer Reviewed Paper Details
The Babble Ratio and Other Observations from Usability Testing Assessments
Experienced usability professionals make many serious mistakes in their moderation of usability testing. In a Quality Assurance study, six of seven moderators from professional usability agencies got several serious or critical notes on their adherence to standard procedures for usability testing. The paper discusses approach and key findings.
- Advanced Practitioners (AP)
- 10:10am to 10:40am on Wednesday, June 22, 2011