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Usability's Next Top Model: Keystroke Level Modeling

Measuring User Productivity using Keystroke Level Modeling – an effective tool for collaboration with stakeholders

Interested in metrics? Would you like to learn what Keystroke Level Modeling is or how it can help? We will provide a discussion on what it is, how we’ve used it, and challenge you to think about ways to use the KLM method and/or current tools. We will also share tactics that engage your internal stakeholder - ensure social/cultural change in your organization.


Presentation by Michael E. Rawlins (CIGNA), Lori Hawkins (Usability.org)
Category:
Track:
General
Time:
10:10am to 10:40am on Wednesday, June 22, 2011