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Herding Cats: User Research Techniques for Standardizing an Organic Intranet

How-to presentation of a methodology for “pruning” an organization’s intranet. Aimed at usability professionals faced with an intranet “gone wild".

A well-designed intranet can provide tremendous value to a company by reducing employee time and effort spent on generating, integrating, managing and retrieving knowledge. We’ll cover user research techniques for developing standards needed to “prune” an organic intranet without robbing it of its unique strengths, and provide suggestions on how to handle external obstacles such as lack of management awareness, access to subject matter experts, and recruiting skilled team members.

Presentation by Sumathi Jayakumar (Mayo Clinic), Tom Suther (Mayo Clinic), Gianna LaPin (Mayo Clinic)
10:10am to 10:40am on Wednesday, June 22, 2011