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The Business of Usability

A tutorial for user experience managers, directors, and team leaders.

This updated, two-part tutorial focuses on the development of the managerial and logistical skills necessary to run a successful User Experience Organization. The first half of the tutorial is titled “Building and Managing a Successful User Experience Team”, and focuses on the reasons for building a team, what type of team to build, promoting and communicating the team’s value, and selecting tools and techniques. The second half of the tutorial is titled “Logistics and Maintenance of a Successful User Experience Team: HR, IT, and Accounting”. This is a set of modules focusing on the day-to-day logistics of running a user experience team. Both parts of the tutorial will include case studies from invited members of the user experience industry, as well as interactive activities for attendees.


Tutorial by Rich Gunther (Ovo Studios), Susan Wolfe (Optimal Experience), Sarah Bloomer (Constant Contact), Scott Butler (Ovo Studios)
Category:
Track:
General
Time:
9:00am to 5:00pm on Tuesday, June 21, 2011