Reading body language during user testing: a quick guide
During user testing for any software product, it is common for users to subconsciously want to please the moderator. This can skew results because misleading feedback can greatly impact how software features and designs are modified. This is a short introduction on how to develop a keener eye for detecting participants' 'real' answers.
- 10:10am to 10:40am on Wednesday, June 22, 2011