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Quantifying the User Experience: Five essential concepts and controversies


Interaction design is largely qualitative. There isn’t a formula for making designs usable, however, the impact of good and bad designs is quantifiable. With quantification brings questions on what to measure, what it means and whether what we measure is reliable. There is more to measuring the user experience than counting bugs and checklists.

Do you really only need to test with five users? Will different teams evaluating the same interface find different problems? Can you use statistics on small sample sizes and questionnaire data? In this presentation I’ll cover the latest research, best practices and controversies on five essential concepts that you’ll encounter when quantifying the user experience.

Presentation by Jeff Sauro (Oracle)
10:10am to 10:40am on Thursday, June 23, 2011