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Establishing Rapport and Matching Communication Styles with Test Participants

Tips & Techniques for Usability Testing and User Experience Interviews

Are you doing in-person or remote moderated user studies? This session will provide techniques for quickly connecting with your participants, and help you to tap into their decision-making process. Learn what works and why so that you can increase your skills and effectiveness facilitating both in-person and remote moderated studies.


Presentation by Mary M. Michaels (Human Factors International), Catherine Gaddy (Human Factors International)
Category:
User Research
Track:
Usability Fundamentals (UF)
Time:
1:30pm to 2:30pm on Tuesday, June 05, 2012