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Usability Testing to Improve High-Volume Web Surveys

The U.S. Census Bureau routinely conducts iterative usability testing, often in the field and with multiple rounds to allow for re-testing areas that were redesigned based on earlier tests. We will discuss two case studies in which this method was used successfully in the design of online surveys. 40 Minute Presentation by Amy "Amy" Anderson, Grace O'Neill E-Government for General
Room:
TBD