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Hiding a Paradigm Shift: Maintaining task simplicity in a self-service application

A major company’s Postal Kiosk design team recently developed a solution for communicating a complex paradigm shift to self-service application users who did not expect one. Using data gathered through field observations and usability testing, the team designed an innovative user interface incorporating interdependent physical and software components. 40 Minute Presentation by Joan Doutney, Sara Conklin, Adam Armstead Case Studies for General
Room:
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